Hoshino Resorts KAI Poroto

Upon arrival, we were informed that our booking was made for only one guest, which may have been an oversight during the reservation process. We acknowledged this mistake and agreed to pay an additional 16,400 yen for the second guest to stay on the first night to avoid further issues. However, the situation escalated on March 4th when we decided to check out early, despite having paid for the room until March 5th. After dinner, the staff member who handled my check-in informed me that I could not be with my girlfriend after 3:00 PM, which I found to be an unusual and unreasonable rule. Nonetheless, I left the hotel at that time and returned later to help my girlfriend pack for an early check-out. Upon checking out, your staff member Miyu Misumi informed me that we would be charged an additional 42,000 to 45,000 yen to re-enter the room. This charge was unreasonable, as we had already paid for the room until the 5th and were simply moving our belongings. Meanwhile, my girlfriend, who was seated in the dining area, was stopped from enjoying the dinner included in our package until the additional payment was made. This caused her considerable embarrassment in front of other guests. Miyu seemed to take pleasure in this situation, laughing while we tried to explain ourselves, which made us feel uncomfortable, humiliated, and disrespected. Additionally, we felt racially discriminated against. A staff member assumed I was from China before I showed my passport, which made us feel unfairly treated. This incident has caused significant emotional distress. We have had difficulty sleeping since then and are still deeply upset. We are even considering seeking psychological support to cope with the emotional impact of this experience.

The hotel is excellent for service and dining, everyone could enjoy the lake view quietly.

Very good service and the view is very beautiful

very nice and romantic environment

혼자 주말끼고 료칸여행 하기에 너무 좋은곳! 다른 삿포로 료칸들도 가봤는데 진짜..여기가 훨씬 더 좋았어요! 중국인 한국인 대다수지만 객실수 자체가 적어서 다른 료칸보다 훠어어얼씬 조용합니다! 스텝들 다 너어무 친절하고 정말.. 물도 좋고 편해요 특유의 문화체험들도 즐거웠어요! 전통주도 마시고ㅎㅎ

酒店風景確實好，三角湯有室外部分，可以邊泡澡邊看湖景，如果有下雪就更好了。而且，酒店客房不多，即使住滿了，温泉里人也很少，私密感很好！這次訂的房間是有私湯的，但是服務員介紹房間的時候沒有詳盡説明使用方式，比如暖房設備的使用，窗户如何開啟等。希望細節能做得更好更周到。酒店餐食味道都還可以，衹是食材比較樸素。總得來説，是個人少景美，可以好好享受温泉的地方，但價格也相對性價比沒那麼高。