Hotel Dream of Side

I'm at the hotel at the moment and I'm having the worst experience traveling to Turkey. From holiday it becomes a nightmare. Where should I start? We arrived on Sunday after driving for over 15~ hours: The check in: they provided a room, nothing as agreed, we agreed on a family room with two separate rooms instead of providing a room with a bunk bed. After clarification and showing the constant communication over email they were ok to provide other family room so in the next room there was a two separate rooms basically same room just instead of bunk bed they had a two sofas in the children room but guess what the sofas was not making into bed after complaining finally they agreed to give us two separate rooms. The rooms: Children room was ok, the furniture looked cheap and outdated. They had probably renovated but they haven't done a good job. Their TV's are from 1996 and nothing as if channels. The beds and the matrices looks like they are from 1996. Our room was small, the AC was not working. They are still working on fixing the AC after 2 days. The AC units are so noisy we couldn't sleep. The room is so small we cannot walk with my wife. Someone had to go on the bed so the other could walk to the bathroom. The bathroom had a "sliding door" and if you are using the same one you have to hold the "door" because it was sliding by itself. No power outlets to charge the phones we had to take turns. Bed is uncomfortable. Toalet was not working. In order to flush you need to open the top part. There was only one mirror in the room. Good luck using the mirror. Cleanliness of the room was not good, maybe they were clean but because the rooms are so old everything looks dirty and dirty. The food: All inclusive....on no , is this a joke? Variety of food - Nothing to eat. Quality of the food was fine. Drinks - very cheeeeeeep, you have to beg on the bar to get a beer, constantly there was no bartender. Cleanliness of the kitchen and the restaurant was not good. Cats are jumping from table to table. The cafe from the machines is discuscusting tastes like it's made from kidney beans not from coffee beans. We had to buy a coffee machine so we could have a regular cafe. The pool: the pool was ok, however the water was really hot, you cannot cool down. The beach: the beach is 1 hour away from the hotel walking distance. They have shuttle bus but only 1 bus with 20~ people capacity and 100 people waiting in line to get on the bus. There is no problem going from the hotel to the beach because you can wait in the hotel under shadow but waiting for one hour to go back from the beach to the hotel was really challenging. The food on the beach: no food. The drinks on the beach: no drinks. Broken umbrellas, dirty beach beds...discussing. Entertainment: no entertainment. Bus schedule and meals schedule: Bus from hotel: 08:00h, 09:00h, 10:00h, 12:00h, 15:00h, 16:00h and 18:00h. Bus from the beach: 08:45h, 09:15h, 10:15h, 12:15h, 15:15h, 16:15h, 18:15h. Meals

I visited the spa bought a package for 3 treatments- two carried however- the staff run by 2 people man and a woman who does not seem mentally stable. Staff don’t wear a uniform and facilities are basic. Third third treatment was not done. If you are a woman don’t visit this place the spa on your own- take someone with you who will wait outside whilst you have your treatment done. Don’t be conned by the cheaper price the claim to offer compared to nearby hotel. They don’t carry out all the work after the payment so it’s a big CON!