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31 janvier 2023
Beautiful hotel with many things to do to offer but I do have some cons to give unfortunately and therefore I give my experience 2 stars… I’ll list them below: 1) when myself and my mom arrived at the hotel, the woman at the reception seemed overly surprised we arrived… I feel the reception should prepare themselves on how many guests are arriving each day? I didn’t feel welcome by her unfortunately 2) the hotel advertises a pub and outdoor jacuzzi/sauna which was my selling point for deciding to stay in this spa hotel. Unfortunately only on arrival and only after searching and deciding to ask myself, I was informed the pub and outdoor spa are only opened at the weekends…….having booked a stay during the week made me miss my selling points….maybe the hotel should advertise more the rules for when the spots are indeed available for use? 3) what’s more on sauna point…the INDOR sauna opens only from 4pm regardless of a day! Really?! Why? Is this a school that you need rules to open sauna? I feel a spa hotel should have access to their wellness centre at all times? Or why didn’t you inform your guests before booking that your cool indoor sauna opens only from 4pm? 4) the restaurant has many tables and chairs outdoor in their restaurant patio, and since we had a puppy with us, we decided to dine outside, since we couldn’t walk with a puppy to a restaurant, which is understandable. What’s NOT understandable is the hotel’s rule that even though they have tables and chairs outdoor, they DONT SERVE outdoor! And I was asked to bring my own cutleries and wine glasses by myself if I wanted to eat outdoor, since the outdoor service is out of season yet. Really?! If your outdoor restaurant service is out of season, why do you have tables and chairs all nicely placed out?? I feel if I pay quite a money for a dinner in a fancy restaurant, I should be served outdoor regardless of a season, or at least you should entirely take those useless tables and chairs out of your patio?! As a sunmary, booking a stay in this hotel during spring/autumn and winter months during the week, will leave you to only use indoor swimming pool and jacuzzi, while needing to wait for indoor sauna to open the doors from 4pm. You will also not be able to see or use a pub or outdoor sauna/jacuzzi. DISSAPOINTED! And I will not be coming back to this hotel unless it’s a summer and during the weekends…
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