Évaluations de Novotel Sihanoukville Holiday Resort

Réponse de l'établissement: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed your stay and appreciated the room condition, cleanliness, location, and our Heartist service. Your satisfaction means a lot to us, and we can't wait to welcome you back on your next visit! Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Nurmurat,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you found our hotel to be nice, clean, and new, and that our Heartist was friendly. We're proud of the high standards we maintain, and it's great to know that our efforts haven't gone unnoticed.We understand that our prices may be a bit high compare to some other options in the area, but we believe that the quality of our facilities and service justifies the cost. We're constantly looking for ways to improve and provide more value to our guests, so we appreciate your feedback.Regarding the beach and pool areas, we understand that they may be a bit smaller than some other hotels in the area. However, we believe that their intimate size and proximity to the beach make them a cozy and relaxing spot for our guests to enjoy.We're glad to hear that overall, you enjoyed your stay with us and would be happy to have you back again in the future. If there's anything we can do to improve or provide more value to our guests, please don't hesitate to let us know.Thank you again for your feedback, and we hope to see you again soon!Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Valued Guest,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed your stay with us and that our location, swimming pool, and breakfast met your expectations. We're proud to offer a unique and comfortable experience for our guests, and it's great to know that we were able to meet your expectations. Thank you again for your feedback, and we look forward to welcoming you back soon.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Chamnab Heng, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you enjoyed the hotel overall, and we appreciate your suggestions for improvement.Regarding the night lights, we will make sure to review the installation and ensure that they are convenient and functional for our guests. We understand the importance of having proper lighting in the room, especially during the night.Regarding the TV, we apologize for the limited channel options. We have already added more channels, including Netflix, to our selection. We understand that many guests enjoy having access to a variety of streaming services in their rooms.We're thrilled to hear that you enjoyed the breakfast! Our culinary team works hard to provide a delicious and satisfying start to your day.We apologize for any inconvenience or discomfort caused by the dirty conditions of the beach. We will make sure to increase our cleaning efforts to ensure that our beach is clean and well-maintained. We also appreciate your suggestion to provide more umbrellas for guests' comfort.Thank you again for your feedback. We value your input and will do our best to address each of your concerns and we hope you'll give us another chance to show you a better experience.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Valued Guest, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed the rooms and the view, and that our receptionists were friendly. We strive to provide exceptional customer service, and it's great to know that our team was able to make a positive impact on your stay.We apologize for the disappointment you experienced with attentiveness of our service at the bar on the beach. We will definitely look into improving their service and ensuring that they respond promptly to our guests. We take pride in providing exceptional service, and we will be addressing these issues with our team to ensure that we are living up to our standards.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Jion Han,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback about your recent stay with us! We're thrilled to hear that you enjoyed your stay with us and appreciated our facilities. We are committed to being the benchmark for quality and service in Sihanoukville, and it truly brings us joy to know that we could help make your stay a wonderful experience.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Wu Zq,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you had a great time staying at Novotel and would highly recommend us to anyone visiting Sihanoukville! We're grateful for your kind words about our hotel's cleanliness and spaciousness, and we're delighted to hear that our Heartist made a positive impact on your stay.We're also glad to know that you enjoyed our comfortable beds and cozy pillows and blankets. We're especially thrilled to hear that you loved our pool near the beach - it's one of our favorite amenities too!Thank you for taking the time to share your feedback. We're proud to have provided you with such a wonderful experience, and we look forward to welcoming you back again soon.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Valued Customer, Greetings from Novotel Sihanoukville Holiday Resort,Thank you so much for taking your precious time to share your experience with online readers.Your feedback is important for us and would be grateful if you can elaborate details of your experiences with us. We hope to see you again soon.Best hospitality regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Sophannach,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered with our reservation Heartist. Please be assured that we are committed to providing excellent service, and we will be taking immediate action to address these issues. We are implementing additional training for our Heartist to ensure they are better equipped to handle reservations and communicate effectively with our guests.At our hotel, we strive to accommodate our guests' requests to the best of our ability, including keeping rooms on the same floor for convenience. However, please understand that during peak periods, it can be quite challenging to fulfill all requests due to limited availability. I'm truly sorry that we were unable to meet this particular requirement during your stay.We truly appreciate your understanding, and we hope to have the chance to serve you better on your next stay.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Cookie,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for sharing your feedback about your recent stay with us! We're thrilled to hear that you enjoyed your stay with us and appreciated our facilities. We are committed to being the benchmark for quality and service in Sihanoukville, and it truly brings us joy to know that we could help make your stay a wonderful experience.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay at our resort.We apologize for the disappointment you experienced with our hospitality, particularly regarding the welcome drink. As per our standard, we provide welcome drinks to all our guests during check-in, and we regret that this was missed during your stay. Thank you for bringing this to our attention. Please rest assured that we take your feedback seriously and will use it to improve our services.We understand that parking can be challenging due to our limited parking options. However, we do offer an alternative for our guests to park across the street. Our goal is to provide a convenient and safe experience for all our guests.Regarding dining options, we are pleased to inform you that there is a convenient street food area less than a five-minute drive away at Independence Beach. Additionally, a nearby shopping mall, only a five-minute drive away, offers a variety of restaurants and cafes to suit your taste. Within our hotel, we also provide a wide range of menu options that have earned us a reputation among the best restaurants in Sihanoukville. From international cuisine to local specialties, our chefs have crafted a selection of dishes that are sure to delight your palate.We are pleased to hear that you enjoyed the cleanliness of our facilities and the beach. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad these aspects contributed positively to your stay.Thank you again for your feedback. We look forward to welcoming you back to Novotel Sihanoukville Holiday Resort in the future.

Réponse de l'établissement: Dear Piven Pich,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you enjoyed your stay at Novotel Sihanoukville and thought it was totally worth it, especially on a weekend getaway.We're glad you appreciated the unique feature of our pool being situated in front of the sea, offering breathtaking views and a refreshing atmosphere as well as our lovely Domrei Cigar Lounge, which is a great spot to relax and unwind.We're also grateful for your kind words about our Heartist. We're proud to have a team of friendly and helpful Heartist who strive to provide excellent service to all our guests, and most importantly that they made a positive impact on your stay.Thank you again for your perfect review. We're delighted to have been able to provide you with such a memorable experience, and we hope to welcome you back to Novotel Sihanoukville again soon.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear KeoMony, Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay.Best regards,Ayub YULIANTOGeneral Manager

Réponse de l'établissement: Dear Xinxin28,Greetings from Novotel Sihanoukville Holiday Resort,Thank you for taking the time to share your feedback about your recent stay with us.We're thrilled to hear that you thought our hotel was great and that the view was amazing! We're so glad that you enjoyed spending time with your family at our hotel - we're always happy to provide a warm and welcoming atmosphere for families.We're particularly proud of our stunning views, and we're glad that you were able to appreciate them. We're committed to providing a high level of service and amenities to make our guests' stays with us as enjoyable as possible.Thank you again for choosing to stay with us. We're looking forward to welcoming you back again soon!Best regards,Ayub YULIANTOGeneral Manager