Mandarin Oriental, Singapore

This is a very large hotel by Mandarin Oriental standards, in terms of the number of rooms—that’s my guess for why the service wasn’t up to anything like stays at other of their properties or similar luxury hotels. It took days to respond to an email inquiry and despite feedback, a traditionally basic element of turndown service—providing ice in the room—wasn’t completed. So too the breakfast buffet felt more like Disney than a five star hotel, crowded and underwhelming in its offerings. Seeing a robot carrying dirty dishes passing through clusters of people waiting to get food is not what I would expect at a five star property. Treatment-wise, the spa was quite good but it’s small and lacked a proper relaxation room. Room service was decent, the sushi box was excellent though the lobster laksa was underwhelming, especially since it’s a signature dish of Singapore. The chocolate mousse was the opposite of rich. But the room was generally quite well appointed if on the smaller side (especially the shower), and the view lovely. Still there are so many other excellent hotels in Singapore this was an overall disappointment and I wouldn’t stay there again.

I was on a business trip and the hotel location was perfect. The staff are super friendly and helpful, and the SPA service was amazing. The room was spacious and super clean.

Amazing Stay! thank you for the wonderful service.