Bad experience . It’s my 1st review I never wan to do it but really disappointment .
There were 5 of us so we booked 2 rooms, 1 with 1 king bed and 1 with 2x double beds room. I arrived first so I checked in , and he gave me room 833. Once I entered the room, there was a living room and a small kitchen with a king bed and a connecting room with 2 single beds(832) , I was curious that the room I booked was not this type. Later, my friend arrived and the room he gave my friend was 832, which was my connecting room with 2 single beds. My friend showed him the room we booked because there were 5 of us. He told us that this room type was a large room with a living hall and a small kitchen, and then we asked for an extra bed, but he said there were no extra beds. He kept repeating that the room he gave us was a large room and also told me that the room was full because Lady Gaga was coming for concert ,but our point was there were not enough beds. Finally, a girl saw us and walked over. We talked about the problem again, and she realized that the guy really gave us the wrong room, and she immediately apologized and gave my friend another room. (The guy also ask her how can simply open 1 extra room for us )
The next day when I checked out, I had pay a deposit of 100sgd for my room, but the reception said no, and the system showed that the deposit had not been received. It turned out that the same person made a mistake again he opening the sale transaction. Fortunately, I had the credit card receipt, otherwise there would be no evidence. In the end, I couldn't get a refund immediately and had to wait three weeks for a refund. The same person made the mistake twice. I will not choose this hotel anymore.
Anyway room was ok but the staff was lack of training.
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