Villa Pioppi Hotel

Spent 2 nights in the top floor family room in the newer block which was a lot more modern than the actual hotel. It had a huge terrace with fantastic views across the lake. Clean and spacious room. We ate breakfast and evening meals at the hotel which were all excellent. Great to be able to swim in the lake as hotel has its own private jetty. Not many other restaurants nearby but lots of restaurants and THE BEST gelato about a 25 min walk away in Sirmoine Town centre.

Good sunset and lake with beautiful location❤️..the best foods place in sirmione…good bar and kitchen service..beautiful big pool and baby pool..best costumer service always..fast table arrangement and food service🫶🏼..don’t worry no parking problems This place have big car parking…Come and get experience don’t miss..

Driving down a weed-filled drive in which young men were lounging about, we were (hardly) greeted by a very surly receptionist/manager in a dirty dress and untidy hair, after we had gone looking for her down the stairs to the restaurant - which were cracked and dirty. She showed us to our rooms and, first problem: we couldn't get the keys to work in the locks; they were so old and badly fitting that the woman had to open the doors for us. The room was sparse, the bathroom was basic, and nothing was as it had appeared in the attractive photos. We had to step over a bucket of dirty water used to mop the floors. The upshot was that we couldn't bring ourselves to stay there, it was so awful. Despite having paid a deposit for the two rooms for a night, which we didn't use, the hotel took the full amount for the 3-night stay without telling us. So I lost over €1000 despite my objections. I think that's dishonest.

Reservation cancelled 4 days prior due to a broken pipe and owner/staff did not provide a solution or offer to help find alternative lodging until I pressured them and still they never did assist. Accidents happen, of course but their handling was completely unacceptable. One person who answered the phone, the english was not equipped to assist and no one called back or replied until I emailed again. It was also an italian holiday week so it was difficult to find lodging. Further, they refused to credit my card for my deposit and wanted my bank account information to avoid the credit card fee.