Lake Toya Tsuruga Resort Hikarinouta

Absolutely gorgeous resort! Loved everything about it - the service, the ambience, the food, the views from the room. We had French for dinner with options to add items (including Japanese seafood) and the quality is superb. The large public bath is nice too. If I were to make a suggestion, their outdoor Onsen can be made bigger and nicer for sure. Overall it was a fantastic stay and we would love to be back!

Booked a room with private onsen and shared amongst 3 friends. There is valet parking upon arrival, and complimentary drinks and simple snacks at the welcome lounge between 3-10pm. They had a harpist perform at the lounge and dinner sometimes, it was very peaceful! Room was nice and comfortable, facing a nice view of lake Toya. Would have liked to be even closer to the lake as it turns out there is a field between the hotel and the lake. Temperature and size of private onsen js good, room facilities also great. Breakfast and dinner was wonderful, for dinner they serve a 6-7 course French styled meal on both nights made by Japanese ingredients. They had western and Japanese main plate options for breakfast with a buffet alongside too. Choices were plentiful and delicious. Staff generally very courteous and helpful, we had an issue with the hot water in our shower which they work very hard to fix. There was a random incident where one of the staff Yusaku was very rude to us at the Lumiere restaurant, he pretended not to understand English when taking our order for tea/ coffee, and even challenged us when we asked for lemon in tea, he said ‘what colleague?’ And ‘you want a piece of tea?’. Completely unacceptable for a hotel like this. The rest of the staff were nothing like that.

We had the open air bath room. Fantastic experience! Staff were amazing! Dinner was French cuisine and was delicious. Breakfast was given a choice of Japanese or western style.