Grand Mayan

Ricardo was amazing at the joy centers! I really loved that there was stuff to do besides sitting around the pool! This was the best resort we have ever stayed at! Not much wildlife at the beach, but was warm and the have shark cages..;) Ricardo went above and beyond to find players when nobody signed up.. Everyone at the resort is awesome but Ricardo went above and beyond

The craft keychain experience with Felix was so much fun! He was very patient and engaging with our group. He was able to give us each individual attention while also keeping the class moving. We got the chance to do two different keychains. I would do this again, especially with Felix!

We "won" a week at the Grand Mayan through a live auction. Our family of 4 stayed in a Grand Mayan master room, and it was just the right amount of space for us. The room could use some updates, but it was clean and served its purpose. The resort is HUGE and very green and lush. It takes about a day to get used to the tram system, but we quickly acclimated and got around without any issues. Check-in could be better; we didn't arrive to the resort until closer to 11:30 PM and weren't to our room until almost 1 AM. We were incredibly exhausted at this point, and were given very little direction on how the tram system works or how we could access clean drinking water. Complimentary bottles of water at check-in would have been appreciated because it was too late to buy anything on site. Though we were a bit nervous about all the mixed reviews we read online, we ended up having the time of our lives. The pools were so fun and offered hours of entertainment for our kids. We rented a cabana every day and the price was covered with a round of nachos and a few frozen beverages. All of our meals and drinks were delicious, much better quality than previous AI resorts were have visited. The beach, though rocky, was clean and well maintained. If you walk to the left about 10-15 minutes, you will find a clearer beach. Walk 5-10 minutes to the right, and there is a tent set up for oceanside massages (so heavenly!) Highlights for us included a day at the waterpark, Jungala, and the Mexican night dinner and show. My kids also loved checking out the wildlife on site, including the flamingos and coatis. We had a great time at Vidanta and would visit again in a heartbeat! Also - we were not hounded by the timeshare reps. A few asked us about attending a presentation, but were respectful when we said no. Maybe it helped that we were there with children?