Hôtels près de Sorrentino＇s Delicatessen & Market, South Glens Falls

Chaîne hôtelière, petit déjeuner propre et copieux.

La chambre a été rassemblée d'un vieux tapis de moustiqu'à l'intérieur de la rue, et l'écran de la route a également été rassemblé. La réception que j'ai reçue à l'avant-bord montre que j'ai payé $138 sur une MasterCard (je n'avais pas utilisé une MasterCard). À la fin, j'ai payé ce que je pensais payer, mais c'était juste un schéma de la façon dont ils ont fait la comptabilité, il est évident que quelque chose a été déchiré. Les lits et les salles de bain étaient assez propres, il n'y a rien qu'ils puissent faire à propos de l'odeur jusqu'à ce qu'ils déchirent ce vieux tapis de moustiqu'il y ait et le remplacent. Le petit déjeuner est d'oranges, de bars de céréales et de muffins en bois avec un jus disponible.

Le propriétaire / gestionnaire doit prendre une classe sur les compétences de service client. Très non professionnel. L'hôtel est plus ancien, confortable lit (mais j'ai été détesté par les empreintes de mains qui sont restées sur le panneau en bois sombre) salle aurait dû être nettoyée un peu mieux. Le service de l'hôtel est très bien situé, mais il est très bien situé. Le personnel et le gestionnaire de la première chambre n'ont pas de bonnes compétences de communication. Je ne recommande pas cet hôtel à quiconque voudrait se déplacer pour se détendre. Il m'a été dit de retourner à des occasions séparées pour leur parler (cette fin de semaine m'a été dit de venir à certaines heures et le propriétaire n'était pas là et il m'a été dit de retourner quelques heures plus tard. Le samedi, je ne devrais pas passer ma journée à essayer de corriger leurs erreurs.

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.