Avis : JW Marriott Hotel Jakarta

Excellent service and very friendly staff. My kids had a blast staying here, and the food was consistently delicious. A great choice for a family getaway

Great location near one satrio where there's lots of food. Good clean rooms and good breakfast

Service was amazing here. Everyone was polite and helpful. Location was good as it was near the shopping malls and local eateries which were also excellent. Easy drop off and pickup with high security. They also have a breakfast, lunch and dinner buffet but it is a must try.

The hotel staff were friendly and the rooms were clean. The location is next to some food places and you can walk over to have meals. The nearest mall within walking distance is Lotte mall.

I stopped by late at night and saw a dirty bedding in the room, and apparently they tried to wash it, but without success. I think 5 stars are not acceptable for such a network. There was no mini bar and combs in the bathroom set in the room. The toilet doesn’t flush well. The rain shower doesn’t work. Of the pluses: beautiful view from the window, convenient location, delicious ice cream for breakfast. The lobby is beautifully decorated. And steel, I think that breakfast doesn’t reach 5 stars, where juices are written - it’s chemistry that you can’t drink. In general, the menu is Asian.

My stay at JW Marriott Hotel Jakarta was exceptional, perfectly blending luxury with heartfelt hospitality. Located in the heart of the Mega Kuningan business district, the hotel offers a sophisticated escape from the city’s bustle. The rooms are incredibly spacious and well-appointed, but the real highlight is the world-class dining specifically the breakfast at Sailendra Restaurant, which is easily one of the best in the city. Every staff member I encountered was warm, professional, and went above and beyond to ensure a comfortable stay. Whether you are there for business or leisure, the impeccable service and prime location make it a top-tier choice in Jakarta.

JW Marriot resort in heart of city . Superb service level displaying great hospitality . Amazing breakfast and executive meals . Suite size and excellent amenities especially gym , pool is resort type not for lap swim . Counter and service personnel of International standard . Like it

Does not meet 5-stars hotel standards

I have stayed there a lot, we used to like to stay here ever visit to Jakarta a few times a year. The last 2 visits we have even booked extra rooms or brought family over. For reference the screenshots are of a video I sent them showing 9 flies on one window in the spa, the spa of all places. It was like that for 2 days I visited the spa in a row which is quite disgusting for a SPA!!! But this time their cold plunge is broken, the steam room was cold and the area spa area was filled with flies. It’s really not nice sharing what is meant to be a relaxing area with flies The was a leak on the floor upstairs that had been there a little while and the floor was soggy. Last time the jacuzzi was cold and the steam room was also cold. It’s really been a bit disappointing the last couple of visits. Do you have processes in place to check the equipment? Who is allowing the flies to remain in the area every day, it’s a bit disgusting. Are they not being checked properly or are people just ignoring the proper cleaning? Their response to the complaint was poor. I even had to chase it up a third time to get a response which i think was the most disappointing part for a repeat customer who brings guests every year. I can forgive mistakes but the same problems again and again annoys me. But I’m a bit believer in seeing how people rectify their mistakes (turn a negative into a positive). But if given a chance to make amends and you ignore it and the. Come back with a lackluster apology on my third time of contacting you- then it’s time to leave a review and hope that makes them take things more seriously. The final photo is taken from a 1 star review they got. It is their response to that person’s 1 star review. It gives you an idea of how they deal with these matters….

One of the highlights of my stay was the dining experience. The breakfast spread offered a wide variety of options, catering to both local and international tastes, and the quality of the food was consistently excellent. The service at the restaurants was attentive without being intrusive.

Property is a little dated but everything works and the room was clean. Breakfast buffet had a great variety of options, and the in room dining was decent too.

I forgot to take my things from the hotel but the staff took a good care of it very good

Excellent international brand, but with a local touch when it comes to service. Everything was impeccable until I got hit with checkout car parking managing formalities. Staff needs better parking procedure management, so that guests are not left wondering between floors and doing the employees' job. Left me upset and confused.

Clean room, nice location and great food Weekend deals also worth it, free acesss to excecutive lounge