Norwich Nelson City Centre

靠近火車站，就是空調不行，太冷

There was a problem with the air conditioning which meant the room was a constant 26⁰C! This problem was apparently known to staff who still gave us the room anyway! Was allocated a new room after an incredibly uncomfortable night but should never have been put into a room where the was clearly a serious problem. Booked a Premier Plus room which was the same size as a standard room but included a fridge and coffee machine. However, coffee and towels were not always replaced so spent too much time having to ask at reception for items that should have been provided as standard. A few of the staff on reception were excellent but most didn't seem interested or just blamed someone else. Only good thing about the hotel is it's close proximity to Norwich train station!

We had a lovely Premier Plus Room overlooking the river Wensum and it was lovely watching the swans and cygnets. The room was pleasant and clean with everything you need and the bed was remarkably comfortable. Breakfast was excellent, great range of food and good staff.

Nice hotel, big clean rooms, comfy bed. Staff all super friendly and very helpful. I liked that there was a water fountain and complimentary tea & coffee supplies in the reception area that you can just help yourself to. Only reason not given 5* is because you have to book a slot for breakfast in the mornings and my name wasn’t always on the list, confusion with trying to book a table not just for myself but colleagues staying too.

Debbie + Sylvia on reception couldn’t be more polite and helpful nothing was to much hassle. The stay was great. Premium rooms are very comfortable and have a lovely view of the river and city. The breakfast was always well stocked and taste good. Thank you premier inn