Southampton City Centre

Everything was great accept. I had paid for the room in advance. When the clerk asked for my card I thought he was checking my card matched the card on record. He proceed to chard me for the room again £78. Said there was outstanding balance. After taking the money I said excuse it had been paid. He then said s sorry I’ll issue a refund. But this has caused me issue I was only in Southampton 1 day and I only had 90£ to spend after he done this I only had 10 £ left he then tried to take more money for the second room. I had to borrow money and now I have e to wait 5-7 days to get the refund. The next day. My flight was delayed. And although taking my money. He the same many wouldn’t let me have a late check out end. Though there we rooms

Very clean and tidy room and lobby. Nice staff at reception.

Didn’t like the reception area.

別住，快跑。沒有空調！！！！！！畢業高峯期在各家酒店滿房狀態選擇了這家酒店。管理非常不利，説好禁煙房，給我們安排到**房。一屋子**味，酒店員工也承認了，可能當時清潔的工作人員是知情的但沒有選擇告訴前台工作人員，衹開了風扇祛味，結果後面我們跟員工後反映就是拿了祛味噴霧讓我們住下，不能換房，讓我們自行解決。我們不得已在外面坐了一晚上因為到處無房！！！！！

房間很乾凈，前台人員很熱情，與人溝通時笑臉相迎，耐心解答問題，房間不算很大，10平方米左右，內配有電熱水壺，捲筒紙也是有的，還有咖啡及糖等。總之入住還是非常滿意。

裏面一堆蜱蟲，數都數不清，房間潮濕，房間的設施老舊