Invité
31 janvier 2023
Pros: Location Good views Heated pool and spa (although one day it was not turning on) Cons: They silently kept the cleaning bond (200$). We realised it a month after stay. Emailing them didn’t work, so called them after couple of weeks after email. They said apartment was extra filthy and rubbish everywhere, although we cleaned it very well like we always do. Asked to provide images of rubbish, they promised to send an email, never happened, so called again after couple of days. They kept insisting that apartment was perfectly clean when we moved in but filthy and with lots of rubbish after we moved out. They refused to post any proofs/images etc. I would say something is broken in this process definitely. So my advise that you take pictures before and after. If something is not clean eg dust beneath bed (they claimed that we left rubbish under the furniture as well :omg and they always cleaning there as well, so check well) report it straight away otherwise you might kiss goodbye your bond. We stayed in lots of places around NSW and Queensland, but it is the first time somebody claims that apartment was left filthy and with lots of rubbish (it wasn’t). And a lesson for us to take pictures before and after. Also, we booked via *********** and the amount charged was 21$ more than it was in the *********** confirmation email. they said it is 1.75% credit card surcharge, although it was not mentioned on *********** at the time of booking. I think it should be stated upfront, not silently some time later.
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