Southsea Rocks Hotel

We had booked several months ago for one night, allowing us to visit my cousin while visiting the UK with my family. They contacted me just over two weeks before the summer booking to cancel it due to damage caused to the room by guests. I expressed my sympathy and accepted the cancellation. However, when I checked availability in Portsmouth I panicked, as there were no almost no rooms available and everything was now five times the price. I came back to ask if there was anything they could do to help to which they told me no as the room was damaged and the hotel was "fully booked". They literally said there was nothing they could do to help me. I booked another hotel in a different town, meaning we couldn't visit my cousin. However, just on a hunch I then checked *********** - to find they had a family room available to book! I contacted them again on Whatsapp to ask why they had lied to me and told me the hotel was fully booked. They backtracked, saying they meant the en suite rooms were fully booked and this was with a shared bathroom. This was not at all what they had said - and I had asked them in desperation for help! Their reason was obvious - they could now sell that room for three times what we had paid, so better to cancel and sell it to someone else. They made mealy-mouthed excuses and did not make any offer to make right their doings. They are clearly dishonest, and I would advise you avoid booking with them at all costs!

Important Notice – Regarding Southsea Rocks Hotel and Jack Charles Walker We want to alert the community about a serious and ongoing family matter involving Jack Charles Walker, a former manager/associate of Southsea Rocks Hotel. Mr. Walker is currently wanted in connection with the abduction of his daughter Jasmine, who has been missing for over three months. Despite efforts by the police in Spain, the UK, and Interpol, Mr. Walker remains unlocated. We urge the hotel management and staff to cooperate fully with authorities to help locate this individual and bring Jasmine home safely. The safety and well-being of children must always be a top priority. We will continue to seek justice and keep the public informed. Please share this message widely to raise awareness.

Stayed here For three nights. The staff were very friendly, the building was newly refurbished, food was great. The price was very reasonable compared to the neighbouring hotels. I will definitely be staying here again ! !

This place isint a hotel it’s more like a hostel, staff are rude and don’t care about you as a customer all there interested in is taking your money and then ignoring your calls and emails, I don’t know how this is still open it needs reporting to trading standards, no staff onsite reception unmanned most times during the day and no1 is there at night, if you need a staff member there’s a number on the door you have to call and even then your waiting 20 mins them to get here.

Amazing hotel amazing staff couldn’t ask for more. Was clean great size and all the staff were fantastic. They made me feel very welcome from the moment I arrived and was all very helpfully. Was a great get away for me and my girlfriend

Cosy, comfy, clean and quiet. Homely and friendly atmosphere, loved it. Also well situated for beach, shops, Southsea nightlife and a good bus service to nearby attractions and all of Portsmouth. Parking 👍