Hôtel spa à Katmandou

Horrible Service – Not Worth the Price My experience at this hotel was terrible. The only good thing about it is its location and the fact that the rooms are well-decorated and clean. However, there are many issues that made our stay unpleasant. First, the hotel still uses traditional keys instead of automatic key cards, which is quite inconvenient. On our first night, we stayed on the third floor, but there was constant noise from the fourth floor, as if someone was dragging chairs non-stop. We tried calling reception around 2-3 AM, but no one picked up, and the noise continued throughout the night. The next day, we repeatedly requested housekeeping between 3:30-4:00 PM, but no one came. Our room remained messy, and they didn’t even provide fresh complimentary water, which is usually replenished daily. When we asked for water, they told us we had to pay extra. Only after I pointed out that our room hadn’t been cleaned did they finally send water. Breakfast was fine, but dinner was a disaster. We ordered the Royal Thali, which was served in a fancy silver plate, but the taste was disappointing. Anyone familiar with authentic desi flavors would agree that it was far from good. The portion sizes were small, and for the price they charge, even four-star hotels in Nepal provide much better service. The biggest issue is the staff's lack of professionalism, especially at night. If guests face any problems, they simply don’t care. This hotel needs serious improvement in customer service and staff training. I would not recommend staying here unless they make significant changes.

Le restaurant est très confortable et très confortable. Le personnel du bureau de réception n'était pas très familiarisé avec son travail. 1. Je ne trouve pas ma réservation. 2. Mal calculé le nombre de nuits à séjourner 3. N'avait pas réalisé que la chambre était prépayée et allait être facturée à nouveau. Mais il a reconnu ses erreurs.

Excellent Stay and Warm Hospitality at Mercure Kathmandu This was my first time visiting Kathmandu, and Mercure Kathmandu truly left a wonderful impression. From the moment we arrived, the service and hospitality stood out. A special mention to Paras, who picked us up from the airport and helped us with check-in. He was exceptionally kind and professional, and even shared some very useful information about getting around Kathmandu — which really helped us make the most of our trip. We had booked a room with breakfast for only one person, but the hotel kindly extended complimentary breakfast for both of us — a gesture we truly appreciated. The room itself was awesome — clean, comfortable, and well-equipped. The toiletries were complete, even including a razor and shaving cream, which was a nice touch. Overall, the staff throughout our stay were consistently helpful and friendly, making us feel very welcome. Highly recommend Mercure Kathmandu to anyone visiting the city — great service, comfort, and warm hospitality all around!

Le restaurant était très bon, le personnel était très gentil, très utile et toujours prêt à aider avec tout. Le seul côté et je suis désolé de dire ce est le club de nuit à côté de la porte, ce qui m'a fait difficile de dormir. La gestion de l'hôtel devrait envisager de prendre des mesures concernant le club de nuit, car cela affecte de manière significative la capacité des clients à se reposer.

Le service est professionnel et ami, ma chambre était propre, spacieuse et moderne. La vue sur mon balcon était étonnante et la nourriture au restaurant sur le toit et au petit-déjeuner buffet était excellente! C'est dans une grande localisation, je recommande fortement cet hôtel.

The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it. Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out. At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service! Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on. I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw! Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome. All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return. As for the unused cocktail coupon, I still have it. Any takers?

Bonne Old Hotel, Grand Staff avec quelques besoins d'amélioration. La piscine est totalement décevante. Il est préférable de fermer, de continuer à courir et de ne pas nager, de perdre de l'énergie. L'eau est sale, aucune étoile. La lobby, la salle et le bar Ghurka sont toujours très bons. 2 fermetures d'électricité en 1 jour, je crois qu'elles sont confrontées à des pénuries d'énergie due aux salles noires. Le petit déjeuner était si, le café ou le thé ne devrait pas être un défi de servir d'abord, a parfois pris la moitié de la nourriture avant qu'ils viennent. La chambre est confortable, un lit bon et toujours de l'eau fraîche. Les gestionnaires ne devraient pas rester en ligne de buffet, qu'ils aident le personnel de la ligne ou dirigent l'équipe, parler d'affaires en public n'est pas de notre inquiétude. Trainee de la table de front, a une bonne présence, je pensais d'abord qu'il était directeur. Il est possible d'améliorer et de polir beaucoup, l'hôtel dispose d'un grand potentiel, de designs agréables, de grandes installations et de grands personnels.

Après plusieurs voyages au Népal, j'ai finalement décidé de me traiter avec un séjour dans la célèbre maison d'hôtes de Kathmandu. Alors je suis contente de le faire. Toute paix, grâce, charme et beauté .. et bien sûr, l'histoire !

Room was very small which I did not expect . The room I book was deluxe room but it does not look like at all . I told them upon check out but I got the answer ,it is a deluxe room so better property should change the name as standard. Staff was telling something we should ask upon check if want to have bigger room or something which does not make any sense to me. They should give us more information or choice if there is . They should not pass the ball to us saying we are the one should ask for it. Anyway staff were polite and very helpful .

酒店服務非常專業，早餐豐富，前台服務熱情周到。説要水，很快就送來了。而且酒店裡面有電吹風，洗澡熱水非常舒適。 很多中國人到其他地方找中餐吃，結果發現最正宗的中餐在酒店樓上九層。而且這裏的巧克力布朗尼，非常正宗。原本應該是和冰淇淋一起吃，我提出來要吃熱的，酒店立即做了熱呼呼的冰激凌。酒店旁邊有個加德滿都最大的農貿市場，6個大蘋果，衹要不到20元人民幣。這裏什麼蔬菜水果都能買到。 因為加德滿都經常堵車，如果銜接航班，酒店離機場很近，這又是一大優勢。