Hôtel spa à Katmandou

Le restaurant est très confortable et très confortable. Le personnel du bureau de réception n'était pas très familiarisé avec son travail. 1. Je ne trouve pas ma réservation. 2. Mal calculé le nombre de nuits à séjourner 3. N'avait pas réalisé que la chambre était prépayée et allait être facturée à nouveau. Mais il a reconnu ses erreurs.

Nous savions que le service serait bon dès que nous nous réservions, et dans les heures nous avons reçu un courriel de bienvenue, en indiquant les moyens de les contacter si nous le devions. Sur la prise en charge de l'aéroport, ils étaient rapides et efficaces et le taxi nous a pris seulement 20 minutes avec le trafic. L'hôtel était un ancien palais, mais il nous a été fait un coup de fouet. Les artifices et les images historiques ont été écrasés par les halls et l'extérieur n'a fait que correspondre à la perfection royale. Nous avons séjourné dans la suite royale, avec un grand lit et un balcon. Le personnel était très bien, le petit déjeuner était standard pour les heures de pointe et bien que l'emplacement n'est pas dans la profondeur de Thamel, la zone la plus sortante pour manger et boire, il était dans 30 minutes de marche de la plupart des marques et comme il était l'ambassade/ La zone de travail du bureau, il y avait une belle vibe. Il y a quelques choses qui ne peuvent être contrôlées. La pollution était réelle. Tout d'abord quand vous marchez plus près des rues, quelque chose à penser si vous êtes sensible à cela. En dehors de cela, tout était vraiment merveilleux. Niraj Yadav le récepteur et l'équipe, nous vous remercions chaleureusement.

it was same as photo though the size could be misleading, black water came out from the room where hotel staff were asked to follow at once though left the water for me to clean up myself room electricity suplly was stop twice on the last night due to unknown reason.. staff including the reservation manager were very helpful but i will explore other hotel next time if available

Le restaurant était très bon, le personnel était très gentil, très utile et toujours prêt à aider avec tout. Le seul côté et je suis désolé de dire ce est le club de nuit à côté de la porte, ce qui m'a fait difficile de dormir. La gestion de l'hôtel devrait envisager de prendre des mesures concernant le club de nuit, car cela affecte de manière significative la capacité des clients à se reposer.

Excellent Stay and Warm Hospitality at Mercure Kathmandu This was my first time visiting Kathmandu, and Mercure Kathmandu truly left a wonderful impression. From the moment we arrived, the service and hospitality stood out. A special mention to Paras, who picked us up from the airport and helped us with check-in. He was exceptionally kind and professional, and even shared some very useful information about getting around Kathmandu — which really helped us make the most of our trip. We had booked a room with breakfast for only one person, but the hotel kindly extended complimentary breakfast for both of us — a gesture we truly appreciated. The room itself was awesome — clean, comfortable, and well-equipped. The toiletries were complete, even including a razor and shaving cream, which was a nice touch. Overall, the staff throughout our stay were consistently helpful and friendly, making us feel very welcome. Highly recommend Mercure Kathmandu to anyone visiting the city — great service, comfort, and warm hospitality all around!

Hotel Lo Mustang is located in Thamel And its unique selling point has to be its location as it is very close to all of the shops bars and restaurants. The rooms are spacious and the WiFi is very strong

Nice Old Hotel, Great Staff with few needs to improve. Swimming pool is totally disappointment. Better to shut down, than keep running and not swimmable, waist of energy. The water is dirty, no star at all. The lobby, the room and Ghurka bar are still great. 2 power shutdowns in 1 day, I believe they are struggling with power shortages due to dark lounges. Breakfast was so so, coffee or tea should be not a challenge to serve first, sometimes took half of meal before they come. Many Tables are not stable and aligned, egg can easily roll over to other side. Atleast 3 tables on my experience. Room is comfortable, nice bed and always fresh linen. Only noisy from AC , maintenance team came twice on my room to fix, though transfer was offered on my last 2 days. Managers should not standing in buffet line, either they should help the line staffs or directing the team, talking business in public is not of our guests concern. Front desk Trainee, has good presence, I thought first he is manager. A lot can be improved and polished, the hotel has a great potential, nice design, great facilities and great staffs. I wish that management should look all themselves and review those small details.

The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it. Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out. At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service! Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on. I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw! Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome. All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return. As for the unused cocktail coupon, I still have it. Any takers?

The staffs are very kind. We check out really early in the morning, and the staffs helped to pack the breakfast for us.

After several trips to Nepal, I finally decided to treat myself with a stay at the famous Kathmandu Guest House. So glad I did. So much peace, grace, charm and beauty .. and of course, the history!