Hôtel spa à Katmandou

Le restaurant est très confortable et très confortable. Le personnel du bureau de réception n'était pas très familiarisé avec son travail. 1. Je ne trouve pas ma réservation. 2. Mal calculé le nombre de nuits à séjourner 3. N'avait pas réalisé que la chambre était prépayée et allait être facturée à nouveau. Mais il a reconnu ses erreurs.

Horrible Service – Not Worth the Price My experience at this hotel was terrible. The only good thing about it is its location and the fact that the rooms are well-decorated and clean. However, there are many issues that made our stay unpleasant. First, the hotel still uses traditional keys instead of automatic key cards, which is quite inconvenient. On our first night, we stayed on the third floor, but there was constant noise from the fourth floor, as if someone was dragging chairs non-stop. We tried calling reception around 2-3 AM, but no one picked up, and the noise continued throughout the night. The next day, we repeatedly requested housekeeping between 3:30-4:00 PM, but no one came. Our room remained messy, and they didn’t even provide fresh complimentary water, which is usually replenished daily. When we asked for water, they told us we had to pay extra. Only after I pointed out that our room hadn’t been cleaned did they finally send water. Breakfast was fine, but dinner was a disaster. We ordered the Royal Thali, which was served in a fancy silver plate, but the taste was disappointing. Anyone familiar with authentic desi flavors would agree that it was far from good. The portion sizes were small, and for the price they charge, even four-star hotels in Nepal provide much better service. The biggest issue is the staff's lack of professionalism, especially at night. If guests face any problems, they simply don’t care. This hotel needs serious improvement in customer service and staff training. I would not recommend staying here unless they make significant changes.

This is a brand new hotel, located around other nice hotels. The service at Dusit was excellent and the view of the valley from the 12th floor bar was fabulous. Rooms are large and nice and the breakfast is superb. I would like to especially point to the friendly and helpful service staff at the entrance, the check-in counter (especially Mr. Santosh), and at the bar (Mr. Sumit). Highly recommended!

The skyline restaurant is the best at sunset in this hotel. They have a transparent glass floor to watch everything under your feet. Many locals also get dressed up and come here to enjoy the million-dollar-worthy sight. You can also enjoy the buffet breakfast at the same restaurant if staying here. I used the swimming pool and sauna on 9 floor. The staff there are very attentive and friendly. Feel like a queen being there! The room is super clean and smell nice! I am amazed by the A.C. System. Believe me that’s very rare to find in Kathmandu! All is very good from the beginning of check-in and till the end. They have free drop-off transportation to airport. So I would highly recommend to book the last nights in Nepal and enjoy a relaxing evening of here!

Excellent Stay and Warm Hospitality at Mercure Kathmandu This was my first time visiting Kathmandu, and Mercure Kathmandu truly left a wonderful impression. From the moment we arrived, the service and hospitality stood out. A special mention to Paras, who picked us up from the airport and helped us with check-in. He was exceptionally kind and professional, and even shared some very useful information about getting around Kathmandu — which really helped us make the most of our trip. We had booked a room with breakfast for only one person, but the hotel kindly extended complimentary breakfast for both of us — a gesture we truly appreciated. The room itself was awesome — clean, comfortable, and well-equipped. The toiletries were complete, even including a razor and shaving cream, which was a nice touch. Overall, the staff throughout our stay were consistently helpful and friendly, making us feel very welcome. Highly recommend Mercure Kathmandu to anyone visiting the city — great service, comfort, and warm hospitality all around!

The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it. Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out. At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service! Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on. I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw! Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome. All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return. As for the unused cocktail coupon, I still have it. Any takers?

cozy room, bed was big and clean. very spacious room. clean swimming pool. foods were great at the restaurant.

The grounds of the hotel are beautiful and the service, as well as the food is excellent. The rooms however, are very old and small (we were able to change rooms after bringing this up with reception). The location is in Thamel and getting to nearby attractions is convenient

Room was very small which I did not expect . The room I book was deluxe room but it does not look like at all . I told them upon check out but I got the answer ,it is a deluxe room so better property should change the name as standard. Staff was telling something we should ask upon check if want to have bigger room or something which does not make any sense to me. They should give us more information or choice if there is . They should not pass the ball to us saying we are the one should ask for it. Anyway staff were polite and very helpful .

Les installations environnementales sont magnifiques, la piscine dispose d'un restaurant d'hôtel La chambre est très grande et la terrasse est ouverte. Et vous pouvez regarder à distance les montagnes  Un petit déjeuner gratuit et de nombreuses options Il y a des fruits de bienvenue gratuits à la fin du moisson. Il y a un personnel qui envoie le couloir gratuit à la chambre. Le serveur va continuer à aider à faire la bagage dans la chambre. Le service est très bon en général.