Hotel Fanat

I visited Hotel Fanat on 12/05/2025. The hotel was under part construction and the surrounding area was under construction. The roads were dusty from construction trucks. Apparently the works had even going on for last 4 years. The hotel informed it only started that week. The website dowsnt inform you that the hotel under construction or surrounding areas. The hotel had spacious rooms and bathrooms. The rooms had electronic keys. Each key could access any of the rooms in the hotel making it unsafe as we brought it to their attention and they had no clue and explained there was a fault in their system. My room the key safe was never unlocked despite requesting for 3 days. We couldn’t leave our personal items in room for this reason. Security was concern and personally safety. 1 room was not cleaned and made up despite leaving clean room sign on and requested that it be done. Sofa bed in out room was left out despite requesting it for at least 4 days. Staff were initially not helpful until we asked about spa and gym. The pool was being cleaned but builders were in gym doing floor and all not accessible during our stay. We were given passes to another hotel a 15 minute walk with construction trucks passing with dust and uneven pavements surrounding the hotel making it unsafe and negotiating access. Breakfast was monotonous and same for 7 days. Dining room facilities we unable able after breakfast until we made compliant and was able to use it after 5 days. Kitchen staff and waiter were helpful and provided good service. Managers unable despite being on site and some reception staff were unhelpful and dismissive. The outside seating for breakfast and breakfast area in front hotel was under construction as metal canopy being installed. Due to dust around the hotel and area my asthma and chest infection was flared up making holiday unpleasant and stressfuI, still have not recovered 02/06/2025.

There is a huge building project all along the front of this hotel & beyond. We have a Seaview room but also the whole of the construction site. It is literally across the street. 7.15am this morning we're we woken by the loud heavy machinery. The balcony is dusty from the works, and you cannot sit out in the day as its so noisy. At the tiny beach, 5 minutes from the hotel, you have to cross the entrance to the building site to get to. But you can still hear all the machinery from the site. What annoys me most is we were not informed of this building works until a couple of days before when the hotel emailed directions. No mention of it on their website & too late to cancel as no refunds. If you log on to the Radisson website which is also effected it clearly informs guests about this work. The hotel itself is very nice & clean. The reception staff and barman have been really friendly and helpful, excellent service. Just note the restaurant is closed Tuesday & Wednesday. If I can make a couple of suggestions for the hotel. Please put the info about the building site on your website, its dishonest not to, if we had known about it we would have chosen somewhere else. It would also be nice if there was tea / coffee facilities in the room. Please put covers over your cold breakfast like you do with the hot food. It is not appealing seeing flies landing on the food. Nice hotel shame about the building site, not the hotels fault but have a responsibility to put the info on the website before taking peoples money.