Lake 'N Pines Motel

We were told there was a tag on the inside of door to display outside on the door for room cleaning. We informed the clerk at the desk that we did not have one and it took 2 days to get one. When we did display the tag no one bothered to clean the room. We had to approach the service desk to get towels and get the trash buckets ready to be picked up as well. When we asked if we could get credit for no cleaning for the 4 days of our stay I was given a lame reply that they would look into it. I’m not holding my breath. It was pretty poor service for a premium price.

The staff was wonderful, very kind and helpful. Our room was clean and bright, we had a gorgeous view of Lake Otsego from our room and our balcony. It has several amenities that make it a terrific place to hang out, and the drive from the motel to downtown Cooperstown is gorgeous.

My family and I had a great stay at Lake N Pines. We stayed in the green cabin and we immediately loved it so much that we turned a 2 night stay into a 4 night stay. We were in Cooperstown to visit the Baseball hall of fame. Lake N Pines has such a rustic vintage vibe. We had such a relaxing stay there. It was definitely worth paying extra for the cabin so that we could get such a good view of the lake.

This is the second October that we visited Cooperstown and stayed in this motel because it is, in general, an adequately good place to explore the area at an affordable price: basic but with a lovely view of the lake. However, this year we were very disappointed at the conduct of the staff. There was a power outage in the area, which also affected water provision in the motel. As a result, there was no way of flushing the toilet in a room of four with two children, one of whom was not feeling very well. This happened on a Sunday morning and we were due to check out the next day (Monday). Although the receptionist said that the power would likely be restored in 3-4 hours, my family and I were not sure about this prediction, and asked if it were possible for us to depart a day earlier and receive the refund for the last day. The receptionist explained that she is a "weekend employee" and she does not have the authority to make this decision, while also refusing to give us the contact details of the management, who apparently relinquish their supervisory responsibility over the weekend. The receptionist proceeded to state that the property "is in the country" and things like this can happen pretty often--meaning, water and electricity outages can happen and you, unlucky customer, better deal with it but also pay in full. We do not expect a boutique experience from a random motel; but we do expect the minimum courtesy of understanding that a hotel cannot impose the technicality of its no-refund policy when it is unable to provide its terms of service (here: basic amenities) regardless of the reason behind this inability. The hotel should either allow people to leave with a refund for the remaining day(s), or at the very least make a gesture of reducing the price for a day, offer vouchers, etc. Their solution was to give us water from the rather murky pool to use in the bathroom, which we did not need because at that moment, thankfully, the electricity was restored. About an hour afterward, the owner (?) knocked at the door to see if we are well or need anything. Kind of her to stop by, but totally unnecessary and decorative at that point. Presenting the outage as "something beyond our control" for which "you have to pay nonetheless" is the attitude of grifters, not of serious business people with a sense of honor and customer service. We are not returning next year.

Myself, my son and some friends visited the BHF at Cooperstown N.Y. In August. I made reservations in January for a three night stay at the Lake N Pines motel. In June my friends decided to only stay two. I called the motel to cancel the third night. After many emails and calls the third night was cancelled on August 7th. However, I was refused a refund despite meeting all the refund policies. The motel referred me to the insurance co. The insurance co. said it was the motels responsibility. Needless to say I never received a refund. My recommendation would be not to stay at The Lake N Pines motel for there are many motels to choose from. Also if you take insurance don't use the Worry-Free Bookings Co. no matter where you stay. I will update this review periodically to inform other baseball fans

We stayed at this motel for our sons week at Cooperstown dreams Park. It is farther from dreams park than other places, but we really had no traffic and didn’t mind the drive at all. In fact it was nice to be removed when we wanted to be. It was just my husband and I so that is something to consider because we could spend the whole day out of the motel where if you had younger children, you might want to go back to take a nap. We didn’t use the amenities of the motel because we really weren’t there very much during the day. We were at dreams Park, out having drinks or food with friends , or in downtown Cooperstown area . We have no complaints with the motel. It was clean and comfortable . The lake was gorgeous. Staff was extremely friendly and helpful.