Hôtels Holiday Inn Express à Springfield

Look at my photos. If you stay here check your bed carefully. This place is poorly managed like so many hotels in this price point nowadays. The check in was fine at the desk. That’s where fine ended. The room wasn’t exactly clean at a glance. Pulled back the covers and found multiple nasty stains on the linens. The pillow cases are SO wrinkled we couldn’t tell if they were dirty or they just stuff the clean laundry instead of folding (they stuff clean pillow cases instead of folding - was verified later by the staff member who came to our room and our own walk to leave that went by the open door of laundry) I called the front desk to report the disgusting bedding. A female staff member came up with sheets and I showed her the stains. She said she was sorry in a meek not overly committed way, not overly helpful, said she would tell day manager for extra assistance. Asked me if I could change the bed. Never heard from day manager. Never any offer to reimburse or anything else. The doors to these rooms slam if one doesn’t hold it and ensure a gentle latch. Lots of slamming doors. But worse than the sheets was the hotel was over run with unsupervised teens there for the FBLA State Leadership Conference. They were on the opposite side of our wall and across the hall, up all hours, doors open-close all night. You can hear everything anyone says outside of your door and can hear the TV on the rooms on the opposite sides of your walls even when they are taking relatively normal. There was virtually no monitoring of these conditions by the hotel - and shame on their schools and chaperones. This went on both nights we were there but on the third night at some early morning hour finally someone who said they were security knocked on the boys room across the hall for us and demanded they open the door. The boys wouldn’t answer. The security person tried three times and finally said he was coming in regardless - and a boy finally answered.

My room was a little bit unpleasant smell however the staff Kevin is very nice and considerate . He is very friendly and we like his attitude and patient. I appreciate Nadia’s service, the room is clean and comfortable.The food is excellent and drinks are great as well.Overall great stay.