Quellenhof Luxury Resort Passeier

Overall the resort is very exclusive. A bit too big as you need some time to find your way to different buildings and this includes walking outside ( which is unpleasant during bad weather ). We had a 2 bedroom suite which was very quiet. I did not like though the incorporated bathroom in our bedroom. See picture… tub is right next to the bed. Other problem if you like it colder for sleeping it’s tough as the bathroom is heated and there’s no thermostat to regulate. Food is very good and personnel overall very friendly. We like the separated kids areas , especially for the pools.since we booked a suite for our family of 4 ( 2 kids above 18 years). Here was the BIG problem: We had access to the more exclusive sea lodge where they have a separate spa . The spa had a sign in front of their entrance saying: FREE TREATMENT: 12 o clock 20 min massage So as every English speaking person would , we assumed free treatment means free treatment, thinking because of the high end pricing at the sea lodge that’s what they offered as a little extra to their guests. I went in the sis and said to the receptionist: do you still have the free massage available? And she said yes and booked our family of 4. My kids also asked for another treatment that was advertised as ‚free treatment‘ but later we found everything on our invoice (+440€) I went to the responsible accountant who was clearly shocked that the spa would write on their sign : free treatments instead of free appointments . I said there’s a BIG difference and this will backfire I’d more English speaking guests will arrive. He asked which treatments were used and unassigned he would take it off the bill or at least come up with some compromise but no, he said thank you for pointing this out ( and the spa changed their sign afterwards ) and that was it… Later we also saw more drinks being charged than we ordered . My husband said to me just leave if be … doesn’t matter to make a fuss about the 20€… but if they do that with a few guests every day it adds up to a nice extra profit! so overall we were very disappointed in our second stay at this resort which clearly was the last time we went! I would have appreciated a better approach from the management in solving this matter !! More

We absolutely adored our stay over the summer as a family of 4, with 2 kids ages 8/10. So much to do, so relaxing and luxurious. I think probably my favourite family hotel ever! We were English speaking and in the minority but enjoyed this and the staff were so welcoming. We stayed at Alpenschlossel. The food was so incredible, out of this world. The children were welcomed and catered for so beautifully. Nothing was any trouble with the staff. The family pool area with water slides was amazing!