Euroclub Hotel

We came here for a week for a Karate Competition. From the moment we arrived the staff were very accommodating giving us the relevant information we needed for local restaurants, WiFi passwords etc On entering the room we were welcomed to a very clean room, fresh towels and extra blankets in the wardrobe. Kettle, fridge, hair dryer and tv were a nice bonus. It was great that there was a bath in the bathroom along with a shower, especially with little children. We didn’t pay for breakfast but adding this wasn’t an issue. The children loved the swimming pool and the toddler swimming pool was great for my 3 year old. Being a big family with other team mates, getting a mini bus/taxi wasn’t an issue - they were very friendly, accommodating and very reasonably priced. We all enjoyed the evening entertainment in the bar. We have thoroughly enjoyed our stay here and can’t wait to come back again in the near future.

Review of the Stay at Euroclub Star Hotel in Malta I would like to express my profound dissatisfaction with my stay at the Euroclub Star Hotel in Malta last night. We have traveled extensively around the world, staying in various categories of hotels, and have never experienced such disappointing service and lack of professionalism. Upon our arrival, we were greeted by the older night shift employee, whose attitude was extremely rude and disrespectful. When we complained about the presence of more than three dead cockroaches in the room, which clearly needs urgent renovations due to its deteriorated and decaying condition, the employee stated that cockroaches in Malta are common and likened them to pets, refusing to take any action. When I asked if she had these “pets” in her home, she affirmed and suggested that if we were unhappy, we should sleep in the reception area or find another hotel. Such a response is absolutely unacceptable and demonstrates a complete lack of professionalism. After insisting on a room change, the same employee, with the help of a more courteous colleague, relocated us to another apartment. Although this new room offered a slightly better experience, the pillows were of such poor quality that they caused discomfort while sleeping. The following morning, during breakfast, we were shocked by the extremely watered-down juice and the lack of various products. Moreover, while we were still having breakfast, the staff started clearing the plates, informing us that breakfast time was over, once again showing a total lack of consideration and professionalism. Upon returning to the room to rest, we were abruptly awakened by someone banging on the door. Without any prior warning or courtesy, the housekeeper entered the room and rudely informed us that we needed to leave. The correct procedure would have been to call the room and politely request our departure or discuss the possibility of extending our stay if necessary. This type of approach is completely inappropriate and disrespectful. Our initial intention was to stay for another five days, but due to the treatment we received, we decided to leave immediately. During check-out, the receptionist also displayed rudeness by refusing to provide the manager’s email, which was essential for me to report my experience. Only after much insistence did she provide the reception’s email, making me skeptical that my message would reach the manager. Additionally, it took significant persistence to obtain the manager’s name. It is evident that this hotel urgently needs a present manager and properly trained staff, as the level of service is extremely below acceptable standards. Thank you for your attention, and I hope corrective measures will be taken to prevent other guests from having the same unpleasant experience. Sincerely,