Premier Inn Maidstone Town Centre

Very good service over all very happy staffs friendly

The morning manager and staff on the Sunday were lovely, very accommodating and helpful, as was the guy in reception at check-in, however, unfortunately our stay was ruined by the terrible smell in the room, the bedroom smelt very bad and it hit you as soon as you opened the door, the bathroom smelt worse, the smell would not go, we thought it may disperse but unfortunately not. We were unaware on booking that our rooms window is would not open, there was a sign in the wall informing us this, being a hot weekend in May the room not only smelt awful but also was so incredibly hot that we had 2 terrible nights sleep, this could have been made easier if there was some kind of cooling system in the room but there was only heating, which is of zero use in the summer. The room was not cleaned after our first night, the towels were not changed, no clean cups and no replacement of the used teas and coffees, overall a very disappointing stay, the hotel was fully booked and there were no alternative rooms, although the corridor outside also had a strange smell so I'm not sure a room change would have helped. We chose Premier because the hotels are usually clean, comfortable and affordable, unfortunately this was a costly weekend salvageable only because we were leaving the room all day for events so only had to endure the nights in what was essentially a stinking sweat box.

The staff at Maidstone Premier Inn are outstanding. My father recently had to stay there long term after a flood to his home. They took amazing care of him. We are extremely grateful. I also enjoy my stays very much, the hotel is very clean and comfortable.