Hôtels 5 étoiles à Phnom Penh

長期旅居柬埔寨，這次陪老婆到金邊出差。因為平時比較喜歡體驗酒店，偶然發現鑽石島摩根大廈裏新開了一家施柏閣酒店。摩根大廈是當地的地標性寫字樓，出入管理和安保都比較完善，住起來也讓人放心。瞭解到施柏閣是一個擁有近百年歷史的德國酒店品牌後，我們便決定體驗一下。 原本訂的是大床房，辦理入住時，前台得知我們結婚週年紀念日快到了，主動升級為豪華河景套房。工作人員還陪我們回房取行李，並幫忙搬到新房間，整個過程很貼心，服務也很到位。 大床房和河景套房的環境都不錯，尤其是河景套房。酒店位於約220米的高空，可以看到金邊城區以及三江匯聚的景色，白天視野開闊，晚上夜景也很漂亮。房間寬敞整潔，設施齊全，住起來很舒服。 因為到得比較晚，46樓餐廳的早餐已經結束，工作人員便帶我們去了酒店的日本料理餐廳。我們點了戰斧牛排和壽司套餐，味道和品質都不錯。餐廳由擁有米其林三星餐廳背景的主廚掌勺，用餐環境和高空景觀也很好。 整體來説，這次入住體驗超出了預期。無論是房間景觀、餐飲還是服務都給我們留下了不錯的印象，也刷新了我對金邊酒店的認識。以後再來金邊，應該還會選擇這裏。

Tout est parfait ! Service impeccable, emplacement idéal, petits-déjeuners délicieux et une gamme complète de prestations. La magnifique salle de conférence, le vaste espace de travail et les pauses café sont particulièrement appréciés. Le domaine luxuriant est d'une beauté à couper le souffle. La grande piscine, le spa et la galerie d'art sur place promettent une expérience inoubliable. Alors, n'hésitez pas à rejoindre la liste de nos hôtes privilégiés.

The overall experience at the hotel was excellent! The environment is elegant, and the hygiene is very well maintained — the corridors and rooms are spotless. The staff are very professional and always ready to help whenever there is a problem, with a very friendly attitude. The front desk lady was very warm and kindly introduced nearby attractions and local food, which was very thoughtful. The hotel is also very cost-effective — truly great value for money. Whether for business trips or travel, I will definitely choose this place again. I’ve already recommended it to my colleagues and friends! 👍

Very poor service experience. The service throughout the stay was extremely disappointing. The staff did not greet guests at all, and from check-in to check-out, there was absolutely no service provided. I was initially very interested in this hotel and had certain expectations, but the staff’s indifferent and dismissive attitude made the experience extremely unpleasant. The front desk staff were particularly unprofessional and unfriendly. When the deposit was returned, the cash was dirty and even torn at the edges, which was unacceptable and disrespectful. Overall, this hotel lacks basic service standards and professionalism.

The location is lovely and as you arrive there’s a real wow feeling.  The service is excellent and the whole team are delightful. The pool was beautiful and the gardens were really lovely.  It was really quiet when we were there so the restaurant was often empty besides us which  felt a bit strange. The food was fine but could have been hotter, it felt that presentation took priority over heat. The prices in the restaurant seemed quite high. I love the idea that this place is eco friendly however if guests are expected to top up water bottles the water stations should be clean and inviting. The gym was a bit scruffy and not inviting but then I wasn’t there for that!  The place is relatively new however there were definite signs of the rooms being tired  but I think if cleaned more would make the place look spectacular - which I guess is the desired effect. Eg. Our courtyard was very scruffy and not welcoming. The TV wasn’t working and the windows in the apartment desperately needed cleaning.  Some little touches and attention to detail would bring this back to the 5* glory that it should be.  Overall we enjoyed our stay and hope that the management team take my comments on board because I think it could be fabulous.

The room was spotless and beautifully decorated. The bed was incredibly comfortable, making for a great night. The hotel is perfectly situated near major attractions, making it easy to explore the area. I loved being so close to everything!”

Un hôtel très agréable et spacieux avec une vue magnifique sur le Mékong. Le petit-déjeuner était un peu limité, probablement en raison du faible nombre de clients, mais le choix était suffisant. Il faut compter 20 à 30 minutes en tuk-tuk pour traverser le fleuve. Le personnel était très aimable et toujours serviable. J'y retournerais avec plaisir.

Les installations et la piscine étaient très propres et agréables. L'accès peut être un peu difficile, mais comme nous avions une voiture, cela n'a posé aucun problème. Nous avions également un tuk-tuk pour nous déplacer.

Un excellent séjour. L'hôtel bénéficie d'une situation idéale, à proximité de l'aéroport, et le paysage environnant est magnifique. Les équipements de l'hôtel étaient en bon état de fonctionnement et faciles d'utilisation. Le petit-déjeuner était également bon.

Excellent location front desk people are trying to be helpful but have not too much idea about the city or oi not understand it. Try to get a ferry boat but was completely misled. All in all a great great location would go there anytime again.