On arrival we were greeted by a very friendly young lady. As we were checking in she informed us that we would have to change rooms for the third night of our stay. When we asked why, we were told that the room was double booked. I then asked if we had to move to another hotel and was told that we just had to move to another room. I then suggested that that it would make more sense if the newly arriving guest take the vacant room. The young lady then proceeded to explain the definition of double booking, which I found as an insult to my intelligence. I then asked if the rooms were all the same and was told that they were. So I repeated my suggestion. She said that she could arrange our luggage and all personal items to be moved and we would not have to be present if we had plans. I said that it would still be a huge inconvenience and requested to speak to a manager. After being conveyed to our room in the strangest and noisy elevator I have ever encountered ( operated only by one’s finger being pressed on the floor number button to ensure arrival on the desired level). A few minutes later we were informed that no manager was available and that she would do her best to allow us remain in the room for the duration of our stay. I returned to my car to try to park it in the designated car park and my first obstacle was the extremely narrow gate with about 4 inches clearance on each side of my wing mirrors. When I managed to get through to the car park I was unable to turn and park so I returned to the street outside where I was very fortunate to find parking. Breakfast was included in our stay and was absolutely dreadful. Served in the adjoining restaurant which on arrival you were greeted by friendly staff but the terrible greasy smell was very unpleasant and unappetising. The menu was basic and the food was very poor. All was not lost however because as we departed for dinner that evening we were greeted by the night porter, Sammy, the most charming and infectious person you could ever have the pleasure to meet. He greeted us on our departure and return each night of our stay and we delighted in his enthusiasm and sense of humour. We were allowed remain in our room for the duration and the room was quite adequate despite the bathroom’s glass door being fitted badly preventing it from closing. Would probably not stay again but then we may not get to see Sammy again, which would be a terrible pity.
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