Nice big comfy room but very disappointed with the breakfast and evening meal service. The breakfast staff member was expressing frustration to everyone about being understaffed and her being on her own. Tables were not being cleared promptly, and there was a delay of 10 minutes in receiving cutlery. I waited for 15 minutes but my order for a cooked breakfast wasn’t taken and despite the desire for a cooked breakfast I couldn’t wait any longer to was going to opt for a continental breakfast which was self service there was no available cutlery to enjoy it with. Breakfast was what I can only describe as chaos so I gave up, left and went into Stevenage for my breakfast. Furthermore, I was disappointed to find that the hotel did not offer evening meal service after 9 o’clock, and the bar closed at 11 o’clock. This lack of dining options prompted me to rely on delivery services. Additionally, the room only contained two coffee sachets and was not cleaned or replenished during the stay.
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