The Wellington Arms

Lunch today in the restaurant. We have eaten regularly in the Wellington Arms Hotel, and the food has always been delicious. Service - particulatly the time for an aperitif to arrive - has been variable. Today was not their finest hour. To start with, our waitress couldn't understand the cocktails we ordered - even when we pointed to them very clearly on the menu. After a signifucant delay, a eaiter brought drinks, but one was not as ordered. So further delay. After this time delay, the starters arrived. My wife's cauliflower velouté was a rather small portion. My duck liver parfait was very tasty. Then to mains. Here, portions were smalk - disappointingly so. My wife's smoked haddock was tasty, but largelt potato, and my mushroom risotto came in a dish identical to that of my wife's starter - i.e. a small starter portion. I complained to the waiter, but no remedy was offered. Certainly not their finest hour.

Excellent meal with 2 children. Plenty of parking. Restaurant and Bars beautifully furnished and extremely clean Food excellent. Service exemplary. Varied menu plus specials board. Children's menu above average choices. Gorgeous gardens. Thoroughly recommend.

I was a stall holder at the Christmas Market. I had been a stall holder the previous year and was invited back. 2022 was organised by a different team and was a huge success. The price was increased from £25 to £40 this year which I was happy to pay due to last years success. But this time the event was dreadful. Poorly advertised, footfall was extremely low, none of the extras like last year (carol singers, hog roast, etc) and we were placed in a side room rather than outside where diners could easily spot us. There was no welcome on arrival or guidance to a table, where to set up etc. no one introduced themselves and said “I’ll be here if you need anything”. There was an altercation between one stall holder and one member of staff (a manager/supervisor maybe?) and the way the member of staff spoke was dreadful. I was embarrassed for him and his lack of customer service and ability to manage the situation. Made very uncomfortable viewing and made me feel he was very unapproachable. The footfall was so low on the day that after paying my pitch fee and cost of my product I made a loss. I have never attended any event where I made a loss. Many of the stall holders packed up and left early. Whilst talking to them it seems we had been charged a range of prices to attend (£25, £30, £35, £40) which seems highly unfair. My biggest gripe is that I sent an email immediately after the event expressing my disappointment then 2 further emails plus and Instagram message and didn’t receive any response. It was only when I commented publicly on an Instagram post that I got a response to say “we’ll will look into it” but I still haven’t received a response. This basic lack of service has put me off using The Wellington Arms for any meal or function. I may not have been a diner on the day but I was still a paying customer and service is everything. When lack or service is so apparent I’m completely put off. All I required was an acknowledgment/response to my compliant.

We had supper in the Wellington Arms for my Birthday. The food was delicious- we were all massive fans of the marmite butter! The menu was huge and it was excellent value for money. Josh B worked so hard to ensure we all had a good evening. Thank you

We were greeted by Josh and taken to our table who pointed out the specials which both my husband and I chose. Great attentive service and delicious food. Would highly recommend. Josh also recommended the chargrilled cabbage to my husband which he loved. Thank you.

Absolutely fabulous! We stayed for two nights and everything was perfect! Room was lovely, clean and cosy. Food in the pub was delicious and we had the best poached eggs for breakfast 😀 All staff were friendly and helpful and Eva was an absolute star. Would recommend this place to everyone and will definately be back!