Chevron Renaissance - Private Apartments

Unfortunately we did not have a great stay. We booked 3 apartments for a family vacation and all 3 had issues. All 3 apartments had faulty air cons. 1 air con didn’t work at all and also a toilet in that apartment didn’t work either. Also when we arrived, we found one of our carparks had a car parked in it and that 2 other guests were allocated the same Carpark as us. We all contacted the letting company and all guests were told to seek help from the apartment reception who then told us all to contact the letting company as they don’t deal with the private apartments and their carparks. So it was back and forth for hours, we even visited the office twice until the car was finally removed. In terms of the no aircon/ broken toilet room, we were told there was nothing the letting company could do about it as they only have 1 staff member on so we’d have to wait for the next day and that some of our cost would be refunded (We are still waiting). The next day, in the morning the staff member visited and said the aircon is broken and they’ll have to find another room so will get back to us. It was close to the letting company’s closing time and we hadn’t heard back so we followed up only to be told there’s no more rooms available and our family would have to make do with the fans. Our family members in the no aircon room got sick from the heat/ stuffiness even with the doors and windows open. The amenities - lagoon, gym and pool are awesome So it was really unfortunate we did not enjoy our stay due to the lack of upkeep of the apartments and the service.

The overall property was quite nice however things were a bit old. Some new utensils would be good.

Check in was easy, although located offsite it was an easy process and the online component made it easy. Once in the hotel,we had to guess which tower our parking was in, luckily we guessed correctly and entered tower 1. We were allocated room 1076, for those who are staying after us i'll make it easy for you- enter through the roller door,go to the first level and turn right and then right again,your parking is right there-we drove for at least 15 minutes as there is no real method to the parking! Room 1076-located on level 7- this was not communicated to us so we had to call the rental place to find out. The corridoors smell like too much room freshner,and once we found our room we disconnected the room freshener because it was so strong and overpowering. The first night after a big drive from Sydney i was keen on a bath,only to be greeted by 10-12 cockroaches, we had to run to the coles downstairs to buy spray and used it throughout our stay-the influx of ants all over the kitchen benches ( we hadn't left any food out as we had only just arrived) The bed was comfy and the overall apartment was comfortable for 2 people The TV in the bedroom didn't have any signal. The pool area and the BBQ areas are great within the hotel and we loved Bar Italia downstairs for breakfast and a really good coffee,the light rail is a 2 minute walk and so is the beach.