Somerset Suzhou Bay Suzhou

Avis : Somerset Suzhou Bay Suzhou

Somerset Suzhou Bay Suzhou

Block 3, No.99 Youxiang Road, Wuzhong Economic Development Zone, Suzhou, Wuzhong District, Suzhou, Jiangsu, ChinaVoir le détail de l'hôtel
Somerset Suzhou Bay Suzhou
Somerset Suzhou Bay SuzhouSomerset Suzhou Bay SuzhouSomerset Suzhou Bay Suzhou
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Avis des voyageurs

9.6/10
Excellent
1054 évaluation
Avis vérifiés
Emplacement9.6
Commodités9.6
Service9.6
Propreté9.6
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Toutes les évaluations(1054)
Évaluations positives(1034)
Évaluations avec photos/ vidéo(280)
Grandes chambres(151)
Nombreuses commodités(65)
Idéal pour les familles(44)
Personnel d'accueil amical(40)
Nourriture de qualité(25)
Bonne cuisine(24)
Très bon agencement de la chambre(14)
Vue exclusive sur le lac(8)
Évaluations négatives(20)
Siau Yong
3 Chambres Premier
Séjour au nov. 2024
En famille
2 évaluation
9.5/10
Extraordinaire
Publiée le 26 déc. 2024
The apartment was very spacious, very clean and tidy when checked in. Check in and check out process was smooth. The property is near a small shopping mall with a convenient store, pharmacy and a variety of eating outlets.
Traduire
Réponse de l'établissement: It was a great pleasure having you stay at Somerset Suzhou Bay Suzhou. Thank you for sharing your feedback about your stay experience with us, Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service.
Abdullah Al Hadi
Studio « Premier »
Séjour au oct. 2024
Affaires
2 évaluation
10/10
Exceptionnel
Publiée le 30 nov. 2024
The room is quite a big one. Day and night views are equally beautiful. Lovation is convenient
Traduire
Réponse de l'établissement: It was a great pleasure having you stay at Somerset Suzhou Bay Suzhou. Thank you for sharing your feedback about your stay experience with us, Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service.
Durian Freeze Dried
Hébergement 2 Chambres Premier
Séjour au mars 2025
En famille
2 évaluation
9.0/10
Excellent
Publiée le 20 avr. 2025
The room is big. Perfect for families. The hotel still looks new. The thing that left a really good impression is....the hotel called after we left to inform that we left something in the room and in the lobby. That is SERVICE! The only drawback from 5 star rating is their breakfast. The food tastes bland and few variety. The location is kind of far from the tourist spots but there is DIDI uber-like app you can use to get you anywhere. Its very convenient, everytime we need a ride it took only less than a sec to get a car.
Traduire
Réponse de l'établissement: 尊敬的賓客您好，感謝您入住蘇州盛捷蘇州灣服務公寓，感謝您對我們的肯定，也感謝您提出的寶貴意見並與我們分享您的入住感受，我們熱切的期待您的下次光臨，希望能再帶給您一次完美的入住體驗!
Invité
Studio « Premier »
Séjour au fév. 2025
En couple
5 évaluation
10/10
Exceptionnel
Publiée le 30 mars 2025
Very pleasant environment, with professional staff, big rooms, speed elevators, amazing food for breakfast. Staff on the reception was very professional, especially Monika Wang, who speaks English very well. I will sure recommend this hotel. Greetings 🤗
Traduire
Réponse de l'établissement: 尊敬的賓客您好! 感謝您入住蘇州盛捷蘇州灣服務公寓，也感謝您對於我們的肯定，很開心我們優質的服務給您帶來一次美好的入住體驗，我們熱切的期待您的下次入住，希望能再次給您創造完美的入住體驗！
donia**
Appartement 1 Chambre Premier
Séjour au avr. 2024
En famille
110 évaluation
10/10
Exceptionnel
Publiée le 28 mai 2024
Very nice hotel, suite has good layout and comfortable size. Front desk staff provided good service, breakfast is great with good quality of food.
Traduire
Réponse de l'établissement: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Ob
Appartement 1 Chambre Exécutif
Séjour au avr. 2024
Entre amis
6 évaluation
8.0/10
Très bien
Publiée le 16 mai 2024
They need to clean the hotel a little better. Found hair on a two of the rooms booked. Also the second day, the cleaning wasn't done right. We had to call for them to vacuum the carpet again
Traduire
Réponse de l'établissement: We are truly sorry to see the 4-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
EdwintheEddie
Suite Exécutive - 1 Chambre (2 lits)
Séjour au oct. 2024
En couple
35 évaluation
10/10
Exceptionnel
Publiée le 17 nov. 2024
Nice, big clean apartment, conveniently located near shopping mall and quite close to subway.
Traduire
Réponse de l'établissement: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Jeonghun Yu
Appartement 1 Chambre Premier
Séjour au oct. 2024
Seul
3 évaluation
10/10
Exceptionnel
Publiée le 10 nov. 2024
Really amazing accommodation. Highly recommended. Pet friendly and nice accessbility
Traduire
Réponse de l'établissement: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Bongi
Appartement 1 Chambre Exécutif
Séjour au avr. 2024
Entre amis
9 évaluation
8.0/10
Très bien
Publiée le 9 mai 2024
The rooms have everything you need and they are nice and spacious
Traduire
Réponse de l'établissement: We are truly sorry to see the 4-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
Pronoy
Studio « Premier »
Séjour au fév. 2024
Seul
2 évaluation
10/10
Exceptionnel
Publiée le 3 mars 2024
Fantastic environment, quiet and calm. If you want to spend some quality time without any chaos that is the place you should choose. The hotel staffs are also friendly and some of them can speak English which is good. The rent is also within budget (actually you will be amazed after seeing the amenities inside the room). From my perspective, I will rate 10/10.
Traduire
Réponse de l'établissement: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Invité
Appartement 1 Chambre Exécutif
Séjour au juin 2024
Affaires
12 évaluation
10/10
Exceptionnel
Publiée le 12 juill. 2024
Accommodations were well kept, clean rooms, well maintained grounds. Location is one hour from airport and train stations. Local shopping mall for vanity shopping or necessities, dinning.
Traduire
Réponse de l'établissement: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Siphosethu
Hébergement 2 Chambres Premier
Séjour au mai 2024
Entre amis
7 évaluation
9.5/10
Extraordinaire
Publiée le 16 juin 2024
Excellent apartment! Spacious,clean and feels like home away from home. Equipped with necessities for cooking and living comfortably for your stay. Great reception assistance and smooth check in. Thoroughly enjoyed the stay will definitely visit again.
Traduire
Réponse de l'établissement: Thank you for your rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Invité
Appartement 1 Chambre Exécutif
Séjour au sept. 2023
En famille
2 évaluation
9.0/10
Excellent
Publiée le 6 oct. 2023
Place is really nice room is also clean, got free upgraded so it was a plus! Although it is far from the city that makes it a bit inconvenient if you want to go to the leisure places in Suzhou. But, overall I am really satisfied with the service and environment is also really peaceful perfect for a short healing! I will definitely come by again next time!
Traduire
Réponse de l'établissement: Dear guests, thank you for staying in Somerset Suzhou Bay Suzhou Service Apartment, thank you for your recognition of us, we are looking forward to your next visit, hope to bring you a perfect stay experience!
Sebaa
Suite Exécutive - 1 Chambre (2 lits)
Séjour au fév. 2024
En famille
22 évaluation
8.5/10
Très bien
Publiée le 23 avr. 2024
The hotel rooms are quite huge a kind of suites. For a reasonable price. Overall ok
Traduire
Réponse de l'établissement: We are truly sorry to see the 4.2-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
Solo_Leo
Appartement 1 Chambre Exécutif
Séjour au juill. 2023
Affaires
97 évaluation
10/10
Exceptionnel
Publiée le 2 oct. 2023
a bit far from city center, but place was great
Traduire
Réponse de l'établissement: Dear guests, thank you for staying in Suzhou Shengjie Suzhou Bay Service Apartment, thank you for your recognition of us, we are looking forward to your next visit, hope to bring you a perfect stay experience!