Element Suzhou Science and Technology Town

Now, I can sit here and tell you that we’re staying in an eco-friendly hotel that even though you’re inside its high glass windows gives you an outdoor vibe. I can even sit and talk about the saline pool, its state-of-the-art gym and list all the amenities; and I can even talk about the number of rooms and the fact that as we speak there’s an international summit going on here. Somehow that won’t speak about my experience here at this hotel. Elements (by Westin) Suzhou Science & Technology Town does have all of the above BUT what I love about this hotel is its Staff. I love the fact that they seem to be always be here. I somehow believe that they live onsite because they’re always around. In the morning, even before I enter the Salon I hear, “Nǐ hǎo Marsha” from the Breakfast Host, followed up by the nice lady in the Salon, smiling at me and ushering me to the coffee machine, while handing me my 2 brown sugar packs. She knows my morning habits so quickly. Not only that, because they knew Peter was missing from my breakfast table for a few mornings, they now signal to me with take away containers for Peter, to have his breakfast in the room. When we need to go anywhere the young ladies at the Front Desk (no matter which Shift) are always either asking us where we need to go so that they can call a CASH taxi to get us to our destination. One of them even came with me one day to the Bank of China’s ATM and sat in the taxi while I went in and conducted my business and accompanied me to the Campus to visit Jon-Marc. Yesterday, one of them even used her own Didi account to get us transportation back to the hotel and we reimbursed her (and walked away while she was trying to give us back our change because we knew she wouldn’t have taken the Tip as is their custom). How else could we have shown her how grateful we were for her kind gesture? Then there is Simon Jiang, the General Manager, who speaks perfect English and is always there to assist and offer suggestions of things to do and places to go. Simon was the one who actually explained to me that you can’t just walk into a pharmacy and get anything without a prescription. What I can tell you is that even though he is the GM he is always on hand assisting the staff with their work. Even though there is a clear hierarchy here, he takes off his jacket and assists in the kitchen, you can sometimes see him helping the older ladies bring out the heavy equipment (if needed) when they’re cleaning the floors, clear tables, etc. Or Alex Ju, the Assistant General Manager, who accompanied Peter and I to the hospital and stayed and spoke with the doctor and the international insurance department on our behalf (in Mandarin) to make everything a little easier for us. These people are the ones who have made my stay here memorable and I can honestly say that its because of them that I would recommend Elements by Westin in Suzhou to ANYONE who wanted a place to stay without hassle and with a host of helpful, courteous, friendly staff. It has been my pleasure having encountered such warm, friendly, delightful and gentle human beings.

第一次來這一個片區，地廣人稀的感覺，比較安靜。 酒店房間空間挺大，還配有廚房，超大冰箱。 高床，床墊受重感支撐感挺好，不會整個陷下去。 空調有點吵。 酒店早餐挺豐富的，不過味道一般。 他們家廚師不咋滴，酒店宴會廳出餐味道也挺拉胯。

前台工作人員熱情友好，辦理入住時非常高效。房間乾淨整潔，且設施齊全，床鋪舒適，讓我能夠很好地休息。房間的窗户外景也很美，可以看到城市的繁華景象。酒店內的餐廳提供豐富的早餐選擇，食物新鮮美味，特別是他們的本地特色菜，值得一試。此外，酒店還提供健身房和游泳池，方便我在忙碌的行程中保持鍛鍊。唯一的小問題是房間的隔音效果略差，有時能聽到走廊上的聲音，但總體上並沒有影響我的入住體驗。

大晚上才入住的，前台小姐姐很專業熱情的幫我們辦理入住，耐心回覆我們的問題也盡力解決了我們提出的需求，非常奈斯。週末酒店的客人很多，早餐也很豐盛。來太湖風景區旅遊的話強烈推薦這裏

一開始挺期待的，硬件設施還是不錯，但這服務和最近的酒店市場競爭力比起來還是比較冷漠的。一直住國際品牌連鎖的我更加速了我找尋入住高質量國內酒店品牌的速度。 當天入住率並不高，直接詢問前台能否給個略微大點的房間，或者好一點的房型，直接來一句，沒有，臉眼神交流都沒有。問一些酒店服務設施的時間，也是讓我去找其他人問，好極了，棒棒的

酒店位於蘇州高新區，靠近大陽山景區，依湖而建，風景極好。 蘇州有軌電車（嘉陵江路站）可直達大陽山景區，或者自駕10-15分鐘。距離太湖濕地公園、虎丘濕地公園也不算遠，20-25分鐘車程。 客房呈“8”字型，因此近一半的房間可享湖景，靠近湖的一面有酒店的音樂噴泉，設計有巧思。 據介紹2024年翻新過，客房設施確實較新，房間有開放式廚房（含微波爐、帶冷凍的冰箱、電磁爐），可借用餐具，帶長者小朋友出遊比較方便。 游泳池據介紹是“淡鹽水”泳池，體驗下來確實沒有明顯的“消毒氯”味道，對過敏體質比較友好。小朋友去一般健身房泳池容易過敏性結膜炎，但是在酒店一天遊兩場，沒有任何不適。 酒店服務友好，見人問候，特別感謝前台小姐姐，在我生日當天贈送了生日蛋糕🌹🌹🌹 國慶期間酒店還組織了特色活動，挺適合親子游。