Travelodge York Tadcaster

We arrived to an empty reception.. after about 20 minutes, the manager Maria turned up and asked "did I ring the number?".. what number? The number was behind another sign that wasn't obvious. Then Maria was having a conversation with her colleague that it was discussed that my family room was actually a double so I shook my head after already waiting 20 minutes with a toddler who needed a nap! Maria went "is there a problem?" Aside from her disgusting attitude and lack of customer service? Plenty thing are a problem and we hadn't even got through the door. We got in the room and it's falling apart, we even considered leaving and going to the Holiday Inn down the road but didn't fancy losing my £100. The house keeper was lovely though and apologetic. Maria on the other hand is definitely in the wrong profession as a hotel manager, literally nowhere online to complain to Travelodge themselves so I will be writing to them.

As i arrived another guest was at the front desk complaining about the cleanliness of their room... this should have been a sign. Admittedly, the bed was clean, although the bathroom had definitely not been cleaned. The bath plug didn't fit the bath, it was completely the wrong size. The sink had toothpaste marks around as well as bits of old paper down the sink hole (the plug was closed when I arrived, so they hadn't checked). The worst of all was the toilet, which had someone else's poo down the side of it. Would definitely not stay here again

Very straightforward check in and check out with a great location just off the main road. Lovely staff on arrival - Vicky and I believe Nigel. Very comfy bed and very spacious room which was nice and clean. Exactly what we needed for a short stay.

Great service good location and room was excellent. Was very suitable and safe for a single traveller. Newly refurbished and very staff friendly. Would recommend highly to singles couples and families. Would definitely be coming back soon

Very friendly staff and great location. We needed an early checking and the team were very accommodating. The premises has been recently refurbished and it was better than I expected. There was a party of 10 of us and nothing was too much trouble.