Lee Winnie
15 juin 2025
It was disappointing that we were given a much smaller room than what was advertised on trip.com . We have booked a power studio which was advertised to have a size of 46 sq metres, but when we checked into the room, it was at most 26 square metres in size. When we checked with the counter staff, the staff told us the room was correct and the size advertised was also correct as the size is in Taiwan sq metres. So deceptive. Did not know that Taiwan metre is different from international metre. We checked the Internet and cannot find what a Taiwan metre is! Also, square metres is an international measurement, and if this is used in the booking of rooms, shouldn't the size reflect what it actually is in the sq metres internationally known? We have used Trip.com to book other Taiwan hotels and do not have this issue. The sizes of the rooms in these Taiwan hotels are the same as what is advertised in Trip.com. in addition, the counter staff are not ar all helpful and very cold. This is in great contrast to the counter staff of other Taiwan hotels we have net - always warm, courteous and sincere in helping us. Despite the modern facilities in the room and good location, we would not stay in this hotel again.
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