Hotel éclat

Have a good standard of buffet breakfast to start the day. I have some issues with the room air conditioning but they quickly send a fan to solve the problem.

This used to be one of the best hotels in Taipei, unfortunately the service has fallen a long way since covid. Switches in the room were not working, I tried ordering room service and the front desk staff just hung up on me, and the details I provided immediately were sold to someone who tried hacking my accounts. I use different throwaway emails when I register for hotels in foreign countries, so I know right away when a property is selling the guests info. This was so disappointing because Eclat seems to be a hotel where the owners spared no expense, and every detail was immaculate and with a total focus on art and beauty. But now it seems like the property was sold to scammers and the staff doesn't really care.

My second time with this hotel and I did not have the most pleasant time with them nor as much as the previous time. That aside, amenities within a 500-1000m are the supermarket, family mart, restaurants and so on. It’s also near a couple of train stations so be sure to explore the underground pass. Iconic view with the 101 in proximity and can walk from hotel to 101 in about 15mins and some shopping areas as well all around. The hotel room is a little small but my qualm with them is the WiFi. Probably some rooms may not have but I have gotten the same problem since my stay with them in November last year. Some blind spots will cause u to lose connectivity but somehow their staff always came back to me with they didn’t find problems with it. But it is really irritating especially when u can’t get decent connectivity in this time and space so I do hope that if I ever stay with them again, this will be rectified. What was most upsetting was on the day when I am checking out (which is today), I received a call from the reception to my room at 10:59am and telling me that I should be checking out now when my check out time is at 11am in the first place. I have never ever gotten any ca before in any hotel and to get this from Hilton groups is to me unforgivable. It should not be the peak season now so is there an issue when I checked out 10 mins late (or less)?

Overall, the room was pleasant, and the location offered a great view of the Taipei 101 street view. However, the breakfast options were limited. The bathroom featured a smart bidet/toilet, but unfortunately, the bathroom door was broken and couldn’t be locked.

Hotel experience was rather underwhelming. Apart from a reasonably sized room and relatively clean, it falls short of a 5 star rating. Amenities/Facilities are limited, and rather far from the metro. I probably wouldn’t stay here again.

left a charger in the hotel, asked if hotel could courier to a Taipei address (i will pay for it with reverse charges) and the hotel refused to do so. poor service oriented.