Kempinski Hotel Taiyuan

Style Cadre Vétéran (Taiyuan) C'est la première fois que je séjourne au Kempinski. Il y règne une atmosphère très ancienne, que les jeunes peuvent trouver un peu démodée. Mais le service et les installations matérielles sont très bons, et la rentabilité du séjour hors saison est très élevée [coeur] Emplacement : à proximité de la station de métro Changfeng Street, à environ 100 à 200 mètres, et également à proximité de l'autoroute Binhe, très pratique pour la conduite et les transports en commun. Style de décoration : Il est assez standard. Aux yeux de ceux qui l’aiment, il est stable et élégant, et il est le résultat d’années d’accumulation. Ceux qui ne l’aiment pas pensent que c’est démodé et qu’il n’y a aucune nouveauté [rires et pleurs]. Cependant, le mobilier est de haute qualité, avec un peu de style old money. Installations matérielles : Impeccables, avec salle de sport et piscine, toutes de grande taille. La pièce est assez grande. J'ai séjourné dans une chambre de luxe avec vue. J'aime beaucoup la mise en page. Il y a d'immenses baies vitrées, trois zones de lavage séparées et une baignoire à côté de la fenêtre, vous permettant ainsi d'avoir une vue dégagée sur la nuit. L'intérieur est également sans ambiguïté, avec des rideaux électriques, des interrupteurs intelligents, des sanitaires de marque haut de gamme, des toilettes murales et la qualité des articles de toilette est également en ligne. Le plus important est que la literie est très confortable, le matelas et l'oreiller sont modérément mous et durs, et j'ai dormi profondément [rires et pleurs] Service : C'est encore mieux. Boissons gratuites dans le minibar, service de préparation à la nuit, cadeaux culturels et créatifs à la sortie de l'hôtel, toutes sortes de problèmes peuvent être traités rapidement, le personnel de service dans toutes les parties de l'hôtel est poli, et la chose la plus heureuse est que le type de chambre a été surclassé gratuitement [rires et pleurs] Hygiène : Chaque détail est très bien traité et il n'y a aucun angle mort. Prix ​​: Arrivée le 9 mars 546 hors petit déjeuner, surclassement en chambre deluxe avec vue, boissons gratuites dans le minibar, très bon rapport qualité/prix. Très bonne expérience de séjour, je choisirai cet endroit la prochaine fois que je viendrai à Taiyuan [coeur]

Installations : bonnes Hygiène : bonne Environnement : bon Service : bon

Nice hotel, which was spotlessly clean, with good facilities.Good choice for breakfast. In general, the staff were helpful and efficient. The Hotel is about 5 minutes walk from the restaurants and bars.

We were upgraded to an executive room, which is magnificent. However when we arrived, the door man just greeted us but not taking care of our luggages. We found that the room amenities are inadequate. There was only one small tube of liquid soap, shampoo and conditioner. These certainly are not enough for 2 persons.  The first night was excellent, the bed was turned down and the airconditioner worked perfectly.  The second night was awful. The airconditioner was turned off because the outside temperature was around 14°, but our room was hot. Upon complaining a fan was delivered but it was useless! A sleepless night and the bed wasn’t turned down either.  We won’t make a fuss if it’s not a Kempinski Hotel!

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.

The room cleaning service was excellent My room had a large window, so I thought it would be cold, but it wasn't cold because of the warm heating in the hotel Also, I really liked the blackout curtain, which covers the light well in the morning👍🏻 The hotel front desk staff had a good attitude! They also had excellent basic service, such as lifting up your luggage! If there is only one thing that is regrettable, no one can speak English. The difficulty of communicating was too much. It would be better if even the front desk staff could speak English😊 Everything else was good! I want to visit again next time🩷