Kempinski Hotel Taiyuan

老乾部風（太原） 第一次住凱賓斯基，濃濃的老乾部風，年輕人可能覺得有些老氣。但服務和硬件設施都很能打，淡季入住性價比非常高[比心] 位置:臨近長風街地鐵站，一二百米的樣子，距離濱河快速路也很近，開車和公共交通都很方便。 裝修風格:中規中矩，在喜歡的人眼中是穩重大氣是歲月的沉澱，不喜歡的那就是老舊古板毫無新意[笑哭]但傢俱品質都很高，有點老錢風的味道。 硬件設施:無可挑剔，健身房、游泳池一應俱全，面積都不小。房間足夠大，我入住的是豪華景緻房，佈局個人很喜歡，碩大的落地窗，三分離的洗漱區，浴缸緊鄰窗户，夜景一覽無餘。內部也是毫不含糊，電動窗簾、智能開關、超一線品牌潔具、壁掛式馬桶一應俱全，洗漱用具品質也在線。最主要的是床品很舒服，床墊和枕頭軟硬適中，一覺到天亮[笑哭] 服務:這個更是沒得挑，minibar飲品免費贈飲，提供開夜床服務，離店的時候有文創小禮品贈送，期間各種問題也都能快速處理，酒店各處服務人員都彬彬有禮，最開心的是給免費升級了房型[笑哭] 衞生:邊邊角角細節處理的都很到位，沒看到什麼衞生死角。 價格:三月九日入住，不含早546，升級了豪華景緻房，minibar的飲料免費，性價比相當可以。 很不錯的入住體驗，下次來太原還選這[比心]

设施：good 卫生：good 环境：good 服务：good

Nice hotel, which was spotlessly clean, with good facilities.Good choice for breakfast. In general, the staff were helpful and efficient. The Hotel is about 5 minutes walk from the restaurants and bars.

We spent out last night of our trip at Kempinski Taiyuan, and it did not disappoint. The receptionist upgraded up to a room on a high floor with a view of the city. They also gave us fresh fruits and free minibar. They had everything you would expect of a five star hotel, and the location is in a bustling part of the city. Would definitely come back.

We were upgraded to an executive room, which is magnificent. However when we arrived, the door man just greeted us but not taking care of our luggages. We found that the room amenities are inadequate. There was only one small tube of liquid soap, shampoo and conditioner. These certainly are not enough for 2 persons.  The first night was excellent, the bed was turned down and the airconditioner worked perfectly.  The second night was awful. The airconditioner was turned off because the outside temperature was around 14°, but our room was hot. Upon complaining a fan was delivered but it was useless! A sleepless night and the bed wasn’t turned down either.  We won’t make a fuss if it’s not a Kempinski Hotel!

Unfortunately, the overall stay was not great. When we booked the hotel, we specifically requested a non-smoking room, which is essential for us because of health issues. After double confirming with the hotel that they have non-smoking rooms (based on the website, all rooms are non smoking), we paid for our booking. However, shortly after, they informed us that smoking in hotel rooms is common and unavoidable in Taiyuan. We felt deceived into making the payment and realized we were stuck with this accommodation for our 7-day stay. Upon checking in, we had to request a room change due to a strong smoke smell in the original room. The second room was better and the hotel staff was nice enough to provide an air purifier. Throughout our entire stay, people were smoking in the elevator, lobby, and even at the dinner table. If we had known this beforehand, we would have reconsidered staying here. For a 5-star hotel, it did not meet our expectations, and unfortunately, we paid far too much for this experience. The only highlight of our stay was the hotel staff. They were always friendly, helpful, and did their very best to serve the guests, which made our trip a bit more enjoyable. We thank them for their excellent service.