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1 nuit
Commentaires des voyageurs
4.7/5
Extraordinaire
209 évaluation
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Évaluations vérifiées
Emplacement4.7
Commodités4.7
Service4.7
Propreté4.7
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Toutes les évaluations(209)
Évaluations positives(205)
Évaluations avec photos/ vidéo(72)
Sources chaudes relaxantes(50)
Chambres de qualité(48)
Petit déjeuner délicieux(21)
Grandes chambres(18)
Chic(16)
Très bien situé(16)
Design de qualité(10)
Service de navettes(8)
Évaluations négatives(4)
Invité
[Tenryokaku] Chambre japonaise standard
Séjour au déc. 2024
En famille
4 évaluation
5.0/5
Exceptionnel
Publiée le 22 déc. 2024
The hotel is superb, spacious and staffs are nice. Staying here is perfect for traveling around the famous tourist spots and there are few good restaurant nearby.
Our family stayed in a Japanese style room, staffs will help to set up the mattress and quilt at night.
Traduire
Invité
[Orinkaku] Chambre jumelle premier
Séjour au déc. 2024
En famille
2 évaluation
5.0/5
Exceptionnel
Publiée le 3 déc. 2024
Perfect! Orinkaku building very new.
Traduire
Réponse de l'établissement: Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.
Invité
[Orinkaku] Chambre jumelle premier
Séjour au août 2024
En famille
10 évaluation
4.5/5
Excellent
Publiée le 28 août 2024
Dinner and breakfast buffet is provided. Free use of executive lounge until 10:00 pm with self-served drinks. Good facilities for hot spring but no traditional yakata provided.
Traduire
Réponse de l'établissement: Thank you very much for using our hotel hotel.Although the exterior of our building may not look traditional,please try the Japanese style room next time.We sincerely look forward to your visit.
Invité
[Tenryokaku] Chambre japonaise standard
Séjour au août 2024
En famille
13 évaluation
4.7/5
Extraordinaire
Publiée le 15 août 2024
The hotel room is spacious enough but the sofa is too dirty to sit. The onsen is good and not crowded. The receptionist is helpful. There is a souvenir shop inside the hotel. Dinner is buffet style.
Traduire
Réponse de l'établissement: Thank you very much for using our hotel.We apologize for not cleaning your room properly.We will carry out thorough cleaning inspections.
Utilisateur anonyme
[Orinkaku] Chambre jumelle premier
Séjour au juill. 2024
En famille
11 évaluation
4.0/5
Très bien
Publiée le 7 août 2024
Big rooms, very comfortable and clean. With 2 separate onsen. Well equipped with facilities and amnesties
Traduire
Réponse de l'établissement: This time, thank you for staying at our hotel from some hotels.Thank you for your compliments!We are looking forward to seeing you again from the same staff.Thank you.
Invité
[Tenryokaku] Chambre Standard Japonaise Occidentale
Séjour au mai 2024
En famille
2 évaluation
4.5/5
Excellent
Publiée le 27 mai 2024
Overall the service is good and the onsen is great after a long day. Location is very close to the old street. You could also rent bicycles from the hotel if you like. There are two buildings, the new wing and the old wing. Please book for the new wing. I am disappointed because my room allocated was at old wing. The condition is so old and the sofa is dirty.
Traduire
Réponse de l'établissement: Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.
Invité
[Orinkaku] Chambre Confort Lits Jumeaux
Séjour au oct. 2024
En couple
5 évaluation
5.0/5
Exceptionnel
Publiée le 1 nov. 2024
Nice hotel and very spacious room . Comfortable . This hotel had 2 onsen location and both are nice and clean . Didn’t have breakfast so cannot comment . This is good place to stay . Repeatedly
Traduire
Réponse de l'établissement: Thank you very much for using our hotel hotel.We saw how comfortable you stayed and we feel very happy.We will continue to promote better service in the future.We sincerely look forward to your next visit.
tanSally
[Orinkaku] Suite premier de style japonais occidental
Séjour au sept. 2024
En famille
2 évaluation
4.2/5
Très bien
Publiée le 23 sept. 2024
The rooms was superb with the good quality amenities provided. Very spacious until my child don't feel like leaving and after we check out Takayama Green hotel to the next one which is Grand Mercure Yatsugatake, we missed Green hotel immediately as everything was perfect.
Traduire
Réponse de l'établissement: This time, thank you for staying at our hotel from some hotels.We are glad that your children like us!We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
J
Séjour au juill. 2024
En famille
6 évaluation
2.2/5
Publiée le 5 août 2024
This is the third time we stayed in this hotel but we had a very bad experience. We rented an room with open bath. I thought it was an onsen bath but turn out it was only hot water. Next the open air bath water will not be drained every night. My kid had a bubble bath the night before and the bubble remain in the bath tub in the next night. The manager simply said that they cannot change it as it will take a long time and thus I "wasted" one night for my family to enjoy the open bath there. Worse yet, the bathroom was very smelly. In essence, I paid a lot of money for a room which my family didn't enjoy. I will not stay in this hotel again next time when I visit Takayama.
Traduire
Réponse de l'établissement: Thank you very much for staying with us.We apologize for the inconvenience caused by the lack of cleanliness of the bath in your room. We also apologize for the unpleasantness caused by the staff , for which we have no excuse.We sincerely apologize and will make every effort to prevent a recurrence.
LimLucas
[Tenryokaku] Standard Twin Room
Séjour au juill. 2024
En famille
9 évaluation
5.0/5
Exceptionnel
Publiée le 13 oct. 2024
This hotel has 2 onsens! The hotel staff is friendly, though the rooms are slightly dated but clean
Traduire
Réponse de l'établissement: This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to promote better service in the future.We sincerely look forward to your next visit.
Invité
Chambre double de style japonais (baignoire extérieure)
Séjour au juill. 2024
En famille
10 évaluation
4.5/5
Excellent
Publiée le 12 juill. 2024
Good traditional hotel with great service. The onsen and souvenir shops are a plus. We had the futon room, seemed a bit old, but can try another room type next time
Traduire
Réponse de l'établissement: Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.
Invité
Séjour au juin 2024
En famille
2 évaluation
1.0/5
Publiée le 30 juin 2024
10:00am check out. That’s the weirdest hotel I have ever had. Fucking **** hotel, service is bad. The ppl is impolite. Dumb ass hotel. Never gonna come here again.
Traduire
Réponse de l'établissement: Thank you very much for staying at our hotel the other day.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.
Invité
[Orinkaku] Comfort Double Room
Séjour au mai 2024
En famille
12 évaluation
4.7/5
Extraordinaire
Publiée le 2 juin 2024
Excellent onsen facility (the new one 風雅)
Stlyish room design and comfortable space
Need to walk about 15 mins to old street but it is a comfortable walk
Nice breakfast, worth for money
Traduire
Réponse de l'établissement: Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.
Lcf
[Orinkaku] Comfort Double Room
Séjour au juin 2024
En couple
2 évaluation
4.7/5
Extraordinaire
Publiée le 8 juin 2024
I enjoyed the onsan very much as it has 2 onsans n with both indoor n outdoor facility
Traduire
Réponse de l'établissement: This time, thank you for staying at our hotel from some hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
Invité
[Tenryokaku] Standard Twin Room
Séjour au déc. 2024
En famille
2 évaluation
3.7/5
Publiée le 5 déc. 2024
The hotel is a bit old. The onsen is great.
Traduire
Réponse de l'établissement: Thank you for having stayed with our hotel!We will take your comments into consideration for our future improvement plans. We are honored that you liked our hot spring.We look forward to welcoming you again.