Premier Inn Honiton

Absolutely wonderful stay. When we arrived we were greeted by a friendly Kieran on front desk. He made us feel very welcome and gave us an ice pop as it was warm outside. He checked us in and booked dinner for us. Nothing was too much trouble. Beds were so comfy, room clean and a lovely bath and shower. Dinner was lovely and not rushed at all. Would say that we have stayed in over 40 premier inns and this is the far best. We stayed here as we were on the way to a week’s stay in Cornwall and this was an added bonus as half way. Well done Kieran and all staff!,

The breakfast and evening meal were plentiful and very acceptable. The bed was comfy with extra pillows if needed. Great shower with extra towels. The staff were polite and friendly. All in all a very pleasant overnight stop on the way to Cornwall

Excellent hotel. Good location. Comfortable bed. Great breakfast. Handy stop on the way home from seeing family and to have an overnight break. the breakfast was pre booked and very tasty.........................................................

Staff try their best, but hotel is tired vs many others I have stayed in. Having two receptionists check you, serve at the bar, take orders in the restaurant and serve isn’t good enough. Come on PI - Do better! As a business visitor, I would have expected far better WIFI performance (which is pretty dreadful) especially as data network coverage is poor in the area.

Arrived late after booking late (3 hours notice) booked a quad room. On arrival there was no one at reception but managed the automated checkin which was ok and pretty seamless once we had found our booking ref. When we got into the room it had been made up as a double not a quad (this was 9pm) had to had back down to reception, after waiting 15mins and pressing the button to summon someone a number of times eventually a person appeared, explained the problem and was asked to wait in the bar while they resolved it. 10:10pm, we gave up and went back to the room to find it complete (no one spoke to us to explain or apologize). Room was fine, a little cramped with the four beds but this was to be expected, the bathroom was clean but dated. Over night it was very hot and hard to sleep. Following morning had a shower but then realized we only had one set of towels, no massive issue as this was an overnight stop to somewhere else so we used our own. Breakfast was downstairs in the bar, full allergy menu was provided and a good number of GF options. It was nothing to shout about but it was hot and filling. All in all it was a rubbish stay, last of attention from staff and a poor night's sleep. I was going to speak to a staff member in the morning but again they were nowhere to be found.

Having pre-purchased a meal deal, I went to the restaurant at 6:00pm, only to be informed that the earliest available dining slot was 8:00pm. I accepted this and returned at the designated time, placing my order for soup to start and a burger for the main course. After waiting 43 minutes, my starter still hadn’t arrived. At that point, I decided to cancel the order and informed your staff that the service was unacceptable. I then had no choice but to go to the nearby BP garage for a meal. The staff member there mentioned that the restaurant frequently struggles with kitchen staffing, which suggests this is an ongoing issue rather than an isolated incident. This level of service falls far short of what I would expect from Premier Inn. As a result, I am seriously reconsidering using your restaurants in the future—and quite possibly your hotel chain altogether.