We emailed owner that mobility issues & nite arrival would be a problem. Instead of offering alternatives he emailed instead, a fake photo of stairs that appeared manageable. On arrival, actual stairway was 17 horrifyingly steep, irregular stone steps in the dark, & no railings....Terrifying! Our kind driver took baggage and returned to physically help us down and into the building! Felt claustrophobic in the tiny room with thin mattress on wood platform...it was torture! Next morning owner refused to credit the room night & made excuses that we should have known better! After lengthy back & forth he phoned another hotel literally 3 minutes away on a pedestrian walkway! It's what he should have done the moment he knew our needs. It was $50 less, included breakfast & difference between heaven & his hell! His sole focus was retaining our pre-paid room rate, not our safety.
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