LIVVO Lago Taurito Hotel & Aquapark

The worst experience ever not recommend at all is not clean at all 4 day the don’t clean the room I pay 5000 euros for 14 days and 4 day not clean at all wow guys don’t come at this hotel complain at reception 3 times for the cleaning they don’t care shame on them

We arrived at the Hotel and we were very impressed. Everything was great we unpacked and went straight to the pool. The baby pool was heated so it was perfect for my 2 year old Granddaughter. By the baby pool un be known to us there was a opening which can only be described as a cave, there were big boulders inside it and it was at least 5feet deep. We only found this out after my Granddaughter actually fell in to it. After lots of screaming we managed to rescue my Granddaughter, she had cuts and bruises and was very shocked. We immediately called the Hospital who said we needed to keep a vigil for the next 24/36 hours. It was a horrible time for us. The Jet 2 rep did call me to make sure everything was OK. I was told that the Hotel were going to put something in place so this wouldn't happen to another child. My Granddaughter was so lucky as she fell inches from a boulder which if she hit it would of killed her. I'm hoping by now they have cordened it off. So my low score is only because of this and the fact we lost 3 days out of 7 which Jet 2 were going to sort out but as yet nothing. I would love to come back as the hotel and amenities are fantastic. And maybe we could enjoy it all. The food also was fantastic!!.

Definitely a 3star. Honestly it’s alright. Does what it says on the tin. Loads of shops underneath hotel which is fairly priced. Room is great as we only sleep there. Pool area is hit and miss only because so many towels placed in morning where the sun starts but owners don’t show up till 1-2 in the afternoon. Staff should remove these towels. Beer and food is good, could do with some chips and pizza, not just burgers and hotdogs on the pool bar. Wide range of fruit on offer also. Check in was easy too. Easy holiday if you’re looking for simplicity. Staff and cleaners are great! Very clean hotel. Location is picturesque too. Would I visit again? I don’t see why not, but only if they sort the towels on sunbeds situation out. Also both lifts work and no cockroaches. I feel some reviews are a bit far fetched.

We read the reviews for this hotel after we booked it, and we’re not looking forward to it tbh based on what we read, however we were pleasantly surprised. We arrived just before 11pm, so got a drink before the AI drinks finished, put our cases into the room and went down to the beach bar on first night to get some food. The rooms are spacious, but dated and basic, however they are clean. Cleaners came every day except Sunday and towels were changed every 2 days. We were up on the 6th floor, on the restaurant side of complex, so relied on the lifts, and they were really slow especially in morning. Only 1 lift was working on that side. Food, was ok to be honest, although did become a bit repetitive. Breakfast, there was something for everyone, eggs, scrambled or fried, sausage / bacon/ beans etc, selection of breads, some limited selection of cereal, fruit, yoghurt etc. lunch time and evening there was a bit more choice, usually a fish dish and a meat dish cooked fresh, as well as a good selection of other foods. It did become a bit repetitive and we did hire a car one day and eat out in nearby Mogán - highly recommended by the way 😀. The shops are all reasonable with prices although they do seem to fix the prices among each other. The arcades are ok for the kids, with bowling, crazy golf, trampolines, soft play, air hockey etc for the kids to play on, but it soon adds up 5 euros here 5 euros there 🤣 Evening entertainment is…….. ok 😳. Some nights it’s good some nights it’s poor. The magic night was more like a bad comedian 🤣. The kids club through the day was good- they work every day except Mondays, and do something at 11am then 3pm with the kids, and they do make the kids feel involved- good work there team 😀👍 The bar staff were all polite, friendly and got to know guests as the week went on and always spoke. Same with reception staff, always very helpful. If you want to go off resort, then the 2 British ladies that run the info centre next to the aqua park entrance are lovely and very helpful. Book with them for your activities. The 4 hour boat trip is highly recommended. As is the market day too. The market is at mogan on a Friday morning and at Arguineguín on Tuesday mornings. We hired a car from opposite the info center, it was 50 euros for the day, and very easy process. We went to the Tuesday market, then took our son karting at gran karting club, then on the evening we visited mogan and had some lovely food by the marina. If you are used to 4-5⭐️ AI, then don’t expect it here, however, consider what it cost, and that it is ok for the value, lovely quiet area, great for a break away, then I’m sure you’ll find it suitable.

The best holiday we have ever been on as family of 8 we stayed on 4th may until 12th may we had a family room and a twin room two kids in one room and three in the bigger room plenty of space storage and a massive balcony with a hanging line for the clothers to dry on mini fridge hob (only in bigger room the mini hob etc and bigger balcony ) etc loads of room for clothers to be stored in wardrobe and draws etc rooms were changed every day was very impressed when we first checked in the balcony door lock was broken and the maintenance team came within five mins as we had a 3 year old who is very active etc so it’s was good that they came to fix it straight away. All the staff was polite and helpful plenty of food very nice to say it was a three star rated hotel it was very good my kids are fussy eaters and they found plenty of food they liked. The water park on site fantastic make sure you bring water bottles filled up etc as u pay for drinks they don’t check bags so we managed to sneak in etc then we went to eat after in hotel. The pool was fab in the hotel. You can refill your drinks up if it’s soft drinks etc in the pool bar so kids were able to help the selves which was a helpful for us adults etc if it’s alcohol they you go to the staff member plenty of ice creams to have and food by the pool they did hot dogs burgers and toasties. Only negative I can say is no kettle in room so bring a travel one and bring your own tea cup as they didn’t have any in room. The entertainment was fantastic based more for the kids but wasn’t an issue due to us having kids they do activities through day too which was great for the kids. We went on a few trips out we went to Puerto Rico for the day walked down the road outside hotel catch number 9 bus which takes u to Puerto Rico when u want to go back cross round at side of angry birds to get it back to taurito. We went to amadores same bus number but few stops before and we also went to puerto de Morgan took number 9 bus to the nice village got off their I think it was Cala something then over road to get the number 1 bus to puerto Morgan we got the ferry back to Puerto Rico as kids wanted to go on their and then back on bus to our hotel etc deffo will be rebooking again thanks for reading