Hotel Austin Paradise

Avis : Hotel Austin Paradise

Hotel Austin Paradise

85 & 87, Jalan Mutiara Emas 10/19, Taman Mount Austin, Tebrau, Johor, 81100, MalaysiaVoir le détail de l'hôtel
Hotel Austin Paradise
Hotel Austin ParadiseHotel Austin ParadiseHotel Austin Paradise
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Avis des voyageurs

7.9/10
Bien
361 évaluation
Avis vérifiés
Emplacement8.7
Commodités7.4
Service7.8
Propreté7.8
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Toutes les évaluations(361)
Évaluations positives(328)
Évaluations avec photos/ vidéo(110)
Très bien situé(55)
Chambres de qualité(50)
Séjour remarquable !(46)
Trop bruyant(24)
Très bon rapport qualité-prix(23)
Idéal pour le shopping(9)
Lit confortable(8)
Salle de bains de qualité(6)
Évaluations négatives(33)
Khor Chee Jian
Suite exécutive
Séjour au mars 2025
Voyageur d'affaires
13 évaluation
8.5/10
Très bien
Publiée le 11 avr. 2025
Nearby all kind of shop from bistro to steamboat to Durian stall to mamak and 7 11. Parking is at your own cost shouldn't be difficult to find parking lot. Room is huge and basic service, cleanliness can be improve. Toilet shower head is mouldy. Red sofa is not quite clean for me to sit so I just put my luggage.
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Réponse de l'établissement: Dear Khor Chee Jian, thank you for your feedback. We're glad you appreciated the location and room size. We apologize for the cleanliness issues and will work on improving the shower and sofa condition.
LauTK
Chambre Exécutive Supérieure
Séjour au mars 2025
Voyageur d'affaires
13 évaluation
8.5/10
Très bien
Publiée le 10 avr. 2025
Good location and easy to get a food at night time. Day time car parking needs to pay in App.
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6/9
Réponse de l'établissement: Dear LauTK, thank you for your review! We're happy to hear you liked the location and food availability. We'll take note regarding the parking situation.
Sii
Chambre de luxe supérieure (fenêtre)
Séjour au fév. 2025
En couple
2 évaluation
10.0/10
Exceptionnel
Publiée le 24 mars 2025
Book through trip.com very cheap, can use trip coin to get discount. Hotel staff polite and nice, hotel room provide hair dryer upon request. Nearby got one restoran Agus, the roti canai very delicious, every night we go there for supper. Will stay again next visit.
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Utilisateur anonyme
Chambre de luxe supérieure (fenêtre)
Séjour au fév. 2025
Seul
7 évaluation
10.0/10
Exceptionnel
Publiée le 21 mars 2025
Nice environment with friendly staff. Definitely will come again.
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Réponse de l'établissement: Dear Anonymous User, we're happy you enjoyed the friendly environment. Looking forward to your next stay!
serizzling
Suite exécutive
Séjour au déc. 2024
En famille
9 évaluation
8.5/10
Très bien
Publiée le 12 janv. 2025
Decent hotel if you are planning to stay one to two nights, the room is generally clean and the aircon works well.
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Réponse de l'établissement: Thank you for your feedback, Serizzling. We're glad you found the room clean and the aircon functional. We hope to welcome you again for a comfortable stay!
Utilisateur anonyme
Chambre Exécutive Supérieure
Séjour au janv. 2025
En couple
1 évaluation
10.0/10
Exceptionnel
Publiée le 13 mars 2025
Nice bed, nice room, nice staff, and also nice locarion, so good
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Réponse de l'établissement: Dear Anonymous User, we're glad you enjoyed the bed, room, staff, and location!
Utilisateur anonyme
Chambre triple supérieure
Séjour au nov. 2024
En famille
11 évaluation
9.0/10
Excellent
Publiée le 6 janv. 2025
The room is spacious and the cleanliness is considered ok but the towels provided are yellow and worn out...luckily we brought our own towels...no hair dryer was provided...
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Réponse de l'établissement: Thank you for your feedback, Anonymous User. We're glad you found the room spacious. We'll work on improving towel quality and providing additional amenities like hair dryers for future stays.
Invité
Suite exécutive
Séjour au nov. 2024
Voyage entre amis
1 évaluation
9.0/10
Excellent
Publiée le 31 déc. 2024
Easy to book. When asked for neighbouring rooms, counter replied not available. Air-con is not cold. As hotel is near main road, the traffic noise at night and early morning was annoying. Worst was the TV reception...no antenna nor wired TV...all snowy dot dot dot...Room is clean n no smell, provided 2 towels, shampoo n bodywash, toothbrush. Able to catch some sleep !
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Réponse de l'établissement: Thank you for your detailed feedback. We're sorry to hear about the air conditioning, noise, and TV issues. Your comments are noted, and we’ll work on these areas. We’re glad you found the room clean and could get some rest.
JC19
Suite familiale
Séjour au nov. 2024
Voyage entre amis
2 évaluation
6.0/10
Publiée le 23 déc. 2024
Booked the family suite but was a tad disappointed. It is okay if you are just looking for a place to sleep for the night, definitely not for the fussies. Toilet roll holder could not be found but only a tissue dispenser which was not near the toilet bowl but situated next to the sink, making it hard to reach out for it when you need it for your ‘business’. So some planning seriously went wrong here. This place needs some touching up if possible. Only 1 card key was given. An additional one needs to pay deposit for it. Redemption was there’s nice food available across the road only.
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Réponse de l'établissement: Thank you, JC19, for your detailed feedback. We apologize for the inconvenience with the family suite, especially with the toilet roll holder and the single card key. We appreciate your suggestions and will review the layout and amenities to improve the guest experience. We're glad to hear you enjoyed the food options nearby and hope to provide a better stay in the future.
Invité
Chambre Exécutive Supérieure
Séjour au nov. 2024
Voyage entre amis
18 évaluation
8.5/10
Très bien
Publiée le 22 déc. 2024
Place was clean, location is good and close to many nice food places and cafes.
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REN KECT
Chambre de luxe supérieure (fenêtre)
Séjour au oct. 2024
En couple
1 évaluation
2.5/10
Publiée le 18 nov. 2024
No hot water for shower, informed staff but no assistance given. No hair dryer provided, need to go down to front desk to request, am given with a hair dryer with staff name
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Tan Say Keong
Chambre Supérieure (lits jumeaux)
Séjour au déc. 2024
Voyage entre amis
1 évaluation
4.5/10
Publiée le 11 janv. 2025
Bed sheets and pillows are yellowish and many stained. 
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Réponse de l'établissement: We apologize for the condition of the bed sheets and pillows, Tan Say Keong. Your feedback has been noted, and we will ensure better housekeeping standards moving forward.
Anonymous resources
Chambre de luxe supérieure (fenêtre)
Séjour au oct. 2024
Voyageur d'affaires
5 évaluation
7.0/10
Publiée le 1 déc. 2024
The stay was great and at a very nice location near many eateries. Price also okay
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6/10
Utilisateur anonyme
Suite exécutive
Séjour au sept. 2024
Seul
2 évaluation
9.0/10
Excellent
Publiée le 2 nov. 2024
Got a great deal for an executive suite. Room cleaned during the day when I went out for shopping. Staff are helpful. Good location, but area are mostly non-halal restaurants. Hotel is by a busy road so expect a few noisy vehicles. Room walls are partition so you can hear your neighbours. If you are a nonfussy solo traveller then this is a good choice.
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Utilisateur anonyme
Chambre de luxe exécutive
Séjour au sept. 2024
En famille
4 évaluation
7.5/10
Publiée le 6 nov. 2024
Room is fine, clean. Just the space beside the bed for the last room is small. Might kick the side of the bed if unnoticeable. Unable to walk normally on the side so ended just climb and crawl to sleep. Not suitable for elderly. Toilet might be slippery after bathe, lucky they provided the plastic kind of slipper to wear. Bottle water they will refill daily. They will make up room too. Ours room didn't have the do not disturb sign yet they still enter to pack up room which we do not want to. Was quite shocking. Nearby have 1 eatery but the land opposite looks more promising just that crossing the road would be dangerous as there are fast cars and no traffic lights. Better to drive opposite of possible. Short stay 2 day still okay but 3 day above would be bored. Given only one room card, extra myr50 deposit for each card. Card room kept resetting. Had to go counter every day to have it fixed.
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