Best Western Plus Hotel Brueggen

Where to start? Our second time at the Bridgge Hotel; the first time was in June 2022 to arrive at this, four-star Hotel. We met a gentleman at the check-in with ripped jeans, and our first impression was underwhelming. Furthermore, the hotel staff enjoyed drinking at the bar and hotel terrace during working hours. This is not what we would expect at a four-star hotel which prides itself on excellence and aims to sell you an exclusive experience. Entering our first room, we inspected the on-suite and found urine stains on the toilet. They were so kind to change the room and in the second room, the same story, plus used toilet paper in the bathroom bin and hair all over the room. The bed sheets are of poor quality and very scratchy. Overall, not that great of an experience. Asking if we could still have dinner, the receptionist informed us that the Kitchen closes at 10 pm, and we should not be later than 9:45 pm. We arrived at 9:40 pm and were denied a table by Mr Testarossa, who seemed to be the head waiter and enjoyed that we came for dinner. The Kitchen is closed. Of course, this was not what we would expect. Sharing this with the receptionist, he did not seem to care much. The head bartender attended to us and calmed the situation. He made sure we got some bites, thank you. However, speaking the following day to the Hotel Manager, Roberto Verdugo, he was apologetic and understanding and did his best to solve the problems. Now we thought we give this Hotel a second chance, and to our surprise, we did not only find urine stains on the toilet but also poop. Moreover, little rests of toilet paper were all over the room floor and wine stains. As they do not have telephones in their rooms, I had to go back to the reception desk and ask for the Manager. However, he was not in anymore, and a gentleman Mr Hamza Ceri came up to me posing as the housekeeping manager. I explained and showed him the pictures I took, and he started to look for excuses, e.g. holiday season etc. I told him this was the second stay and the same issues. He immediately insisted on going into the room and inspecting the room, which is excellent quick action. However, I explained to him that we needed to wait a min because my wife was getting ready. Once she is down, he could go to the room and inspect this by himself. At that stage, he was getting very impatient and rude. I told him that I did not wish to speak to him any further and would like to talk to the Manager in the morning. At that stage, he started to be abusive, threatening to kick us out of the Hotel if he could not see the room immediately. Calling the police, shouting at me and commenting like you want the room for free. I noticed a CCTV camera above the reception and told him it was fine, let's have a look at the CCTV footage, and his tune changed immediately. We only wanted someone to give the room a deep clean, and all would have been good. The next morning I met Manager Roberto Verdug

Hôtel Zimmer Boutique Club Zimmer leider sehr enttäuschend Sehr klein und spartanisch .. Fruhstuck kann und werde ich erst morgen beurteilen Mini Bar zwar inkl aber nicht mal eine Bier Flasche drin . Und das für viel Geld Nicht nochmal Personal sehr nett , Restaurant Personal auch sehr nett ,und war es allerdings dort zu teuer 50 m weiter ganz viele tolle Restaurants

Een bijna nieuw hotel met een grote parkeerplaats niet ver van de snelweg. Het personeel is zeer vriendelijk, vooral zijn ook honden erg welkom. De kamer was zeer comfortabel en ruim. Ook het ontbijt was erg goed. Maar het allerbeste was het diner. Jean Battista en zijn chef hebben een een geweldig diner voor ons gemaakt. Wát een ervaring… in één woord geweldig!

Wir haben das Restaurant zum ersten Mal besucht und waren sehr positiv überrascht. Der Service ist sehr professionell, das Ambiente sehr einladend und das Essen von bester Qualität. Das Restaurant bietet eine große Auswahl an Weinen und die Beratung dazu ist sehr gut. Wir können es wärmstens empfehlen.

Eher zufällig stießen wir auf dieses Hotel. Schöne Bilder lockten uns zu einer Buchung. Strahlender Sonnenschein begrüßte uns ebenso wie ein freundlicher junger Mann an der Rezeption. Ein Zimmer zur Waldseite gab einen schönen Ausblick und eine ruhige Nacht auch bei geöffnetem Fenster. Schade, dass es nur eine Sitzgelegenheit im Zimmer gibt. Und der schwarze Marmor im Bad zeigt jeden Wassertropfen… Das tollste für uns war das Essen im Restaurant. Danke unserer Bedienung Thomas für die freundliche und kompetente Beratung! Wir haben das Menü und die Getränke (Aperitif, Wein, Cocktails) sehr genossen und fühlten uns bei unserer Entdeckungsreise in besten Händen! Ein Tip für Glutenallergiker: bitte vorher anmelden, da sonst kein passendes Brot vorrätig ist. Zum Frühstück ansonsten: nur 10 € pro Person! Dafür extrem freundliche Bedienung und kein Heißgetränk aus einem Automaten.