Alberto by Isrotel Design

Nice, but doesn’t worth the money. At first we received a room at the reception floor. The room was full of little flies, we approached reception and they gave us a new room without asking more questions (i believe they were familiar with the flies issue) They make you leave the room and the hotel (!) by 12. The problem is that this information was not mentioned at the website, they called us fee days before the vacation and told us this information. If we knew before we would probably choose another hotel. This means that you cannot stay at the pool and must leave it by 12 (when you take 1500 nis for a night, you should give your guests the option to enjoy the hotel’s facilities.) The breakfast, in comparison to other hotels in Tel Aviv is very average. There is only a small buffet and no “menu” like in other hotels in the city, no warm omelette. Also when we arrived to breakfast there were no available tables. With that saying they really really nice and Isrotel is usually very good but it seems that the hotel is too small for the number of guests- pool area is small, no sun beds, just chairs, and very little of them. I believe that is why they won’t let you stay. All in all the hotel is very nice, location is perfect and service is very good, pool is a great addition but you can find much better hotels, more value for money in this area (Fabric and hotel 65 for example, which have better breakfast and are cheaper)

We came 7 friends to celebrate the 40th birthday of one of us and from the beginning we felt that the service was very bad. The pool guy was too angry and he came to send us away at 17:45 when the reception lady promised us that the pool is open until 19:00. Room service doesn’t exist but when we asked for a wine opener they said they are sending it. Obviously it never came. This kept happening but the worst thing was when we checked out at 12:00 we still had a plan in Tel Aviv for 2 hours. The hotel refused to store our 4 bags. Apparently there is no room for storage. However the hotel lobby was full with luggage (of tourists). When I asked to talk to the hotel manager I was sent to floor minus 1 (there were lots of empty rooms there) and the manager was so unpleasant even though there were 2 big bags in her room. She still refused to keep our bags. This ended us ruining our plans and our friend’s birthday. She didn’t care. I totally regret going there. This was definitely not an “Isrotel” experience. No value for money at all.