Ntinas Filoxenia Hotel & Spa

We have reserved 2 rooms with sea view. According the owner TUI has reserved 2 superior rooms with sea view. The owner says that superior room with sea vie do not exist. Only comfort rooMs have sea view. When I say we have reserved comfort rooms he says that that is not possible. Not alternative is offered. We get 2 rooms almos in the basement looking to a wall. No view what so ever. Sitting outside on a small terrace is impossible as people walk right next to your head towards te swimming pool. Dinner is horrible. A standard buffet. Men have dinner in their swimsuits. After 2 days we decide to have dinner elsewhere the rest of the week. Bathing towel are available on request but you jambe to pay 5,-. Per usage…. One older lady at breakfast is the only outstanding employee. The rest is really not giving a nice atmosphere. Asking the receptionist to make up the double bed as a twin. The male receptionist (son of the owner) comes to the room but has no idea what I mean. I show him but stil je has no clue. I ask him to have a look in the minibar. He Opens it and sees a large towel in the fridge. He puls it out but doesn’t say anything. Also when I say that the rooms smeek he doesn’t give any comment. Wires sticking out of the wall, no telephone or coffee facilities in the room, aircon leaking, led light in bathroom unrepairable, bags with dirty linnen stays 2 days on the stairs next to the room, it smells! One star is for the friendly chauffeur that drove us to the Harbour as TUI forgot to pick us up for the transfer…