Candlewood Suites HOUSTON (THE WOODLANDS) by IHG

This location has been my home while I search for a new one. The staff here are great, accommodating and professional. I like the location because it's not too close to the freeway noise. My favorite thing here is the no charge for doing laundry and there are enough machines so not a long wait if there is one I would recommend Candlewood and I have to all my family and friends.

My room was full of cockroaches, I did not feel safe at night outside the Hotel in the parking lot there were people who looked like gang members. It seems that many low-income people live there in the Hotel, I would never stay in this place again

Very clean room. Staff was excellent. They did everything to make your stay pleasant. We stay there every time we go to the Houston area.😊

The room was clean. Check-in was a breeze. Parking was OK, but there is no place to park at the front where you check in unless you are disabled. So you have to park off to the side and walk over to the front. That's no big deal unless it's 100 degrees out (as it was) and you have a dog in the car. No pets, then no problem. The good thing about pets is that they allow pets in the room and do not charge an extra fee! That's very positive, however, I checked a place we stayed two weeks earlier in the same area that charges a #$35/night pet fee, but even after adding the pet fee, the total charge was about $10 a night cheaper/night at the other place. Each room here includes a 2-burner cooktop, microwave, refrigerator, and dishwasher, so if that's what you're looking for, it's worth the extra price. We just sleep there, so we're looking for the best price, and this wasn't it. Both hotels were about the same. The room was fine; one lightbulb was burned out. I took it to the front desk, who said maintenance would replace it in the morning? There was no ice bucket in the room. Small things, but it is what it is.

I was surprised by the amenities in my room like a extended stay hotel I definitely recommend

I don’t like writing negative reviews but felt my experience needed to be shared. I booked 4 nights through ********** at this candlewood suites for a conference. My fault I didn’t really research it better. The front office staff was incredible helpful and I appreciate them trying. This hotel is tired and things are worn out. It’s also very secluded and people are staying there long term so it didn’t feel totally safe. The back door not far from my room was being propped open to allow people access without a key. I removed the rock twice and closed the door only to see it open later. This after I’d already killed two small roaches in my room. The staff understood my concern and moved me to another room away from the door issue. The second room smelled faintly of vape smoke and the fire sensors had been disabled and were lying on the table. There was water condensation collecting on the ceiling in my bathroom which dripped on my head while I got ready for a banquet. The ice maker in the room refrigerator was broken. They had to turn the water off during the day for a “water emergency” on the 1st floor. After one night I checked out. I tried to get moved to a sister property but booking through ********** made that impossible. The hotel refused to give me any money back for the 3 nights I didn’t stay and ********** gave me a $50 credit. Aside from the nice bed linens (that you find at their nicer sister hotels) and the front office staff, I can’t say too many positive thing

After arriving late in the night, the beds were in poor condition, room was old and musty smelling. The next morning we discovered that there were bed bugs in the 2nd queen bed. We immediately back up our bags and went to discuss the issue with the front desk and demanded a refund. Still have yet to see said refund for either the first night or the second night which we did not stay. We found accommodations elsewhere

The room was dirty and smelled of cigarette smoke. I did not even stay one night after paying for three I have requested a refund from ******* and the hotel.

The value was excellent for the price. The room had a musty odor. The AC took some time to activate. The staff was outstanding.