Homeinn Pebble Hotel (Tianjin Haiguangsi Subway Station Medical University General Hospital)

I recently traveled alone to Tianjin, China, and after days of exploring and eating irregularly, I suddenly developed a severe stomachache and high fever. Being in a foreign city with no idea where to find a hospital and struggling with the language, I felt extremely anxious and helpless. I called the hotel front desk in a panic, and they quickly answered, calmly reassuring me while rushing to my room within five minutes. The staff decided to accompany me to the hospital, where they actively helped organize my medical documents, translated my records on their phone, and stayed by my side during the infusion. They didn’t leave until my condition stabilized, then safely returned me to the hotel. I can’t thank the hotel staff enough, especially the kind front desk attendant who went above and beyond. Her assistance felt like having a family member by my side. I hope this warmth continues to pass on—making every guest feel as cared for as I did here. Highly recommended!

之前去外地看生病的親戚，入住了醫院附近的如家酒店，那天下午從醫院回酒店，擠公交時把裝着現金和醫保卡的信封揣在褲兜，直到進酒店房間摸兜才發現信封沒了。當時我腿都軟了，那是給親戚做手術的錢，醫保卡補辦更是耽誤事。到前台説丟了東西，連坐的哪路公交、具體在哪站下的都記不清。前台的小姐姐聽完沒催我，先遞了杯温水，我邊回憶她邊記，還打開手機地圖幫我捋路線，確定是675路後，立刻撥通了公交公司的失物招領電話。電話裏小姐姐描述得特別清楚，掛了電話她跟我説公交那邊説會通知調度，有消息會通知我，讓我先回房間休息，大概過了40分鐘前台給我打電話，説有位司機撿到了類似的信封，讓去終點站認領。可我對這邊不熟，前台看我犯難讓客房阿姨帶我走一趟，好在終點站離這兒近走路也就十分鐘。拿回信封，多虧了前台一切都很順利。以前總覺得快捷酒店就圖個便宜，這次才明白，好服務不在裝修多豪華，而在有人真把你的急當事辦。耐心幫你聯繫，主動安排人帶路，下次來這座城市，我肯定還住這兒！

孩子血小板偏低需到附近的血液病醫院治療，朋友熱情推薦了這家酒店。入住後切實感受到各方面都特別貼心！酒店距離醫院很近，在馬路對面，步行很方便，省去了來回奔波的辛苦。我點外賣的時候疏忽寫錯地址，導致餐食被送至較遠的錯誤地點。發現失誤了以後，我着急找外賣，又擔心獨自留孩子自己無人看護。自己又因為不熟悉周邊環境，擔心自己取餐存在困難。酒店的保安師傅知道我的狀況二話不説，很熱心主動提出陪我一同前往取餐，他全程都是很細心指引路線，讓我安全順利地取回了外賣，這種貼心與責任感讓我很感動。與此同時，前台工作人員幫忙臨時照看孩子，孩子五歲半因為血小板低前台也是很小心細心幫忙照看。回到酒店時，看到孩子在前台開心地與工作人員互動，既開心又安心。而且酒店周邊餐飲、超市一應俱全，給孩子買營養餐和日用品特別方便。無論是就醫的便利性還是住店的舒適度都無可挑剔，在這裏住着安心又踏實，未來若有出行需求，如家派柏雲酒店必是我的首選，我也將向親友熱情推薦這家充滿温度與責任的酒店。再次感謝每一位幫助過我的工作人員！願貴酒店越辦越好，團隊始終充滿温暖的力量！