Awful, terrible and unbelievable! Extremely disappointed with this hotel!
Originally we booked another hotel in the city centre, but after considering that we only had around 18hours for the stay due to our flight connection, we decided to book a hotel nearby the airport. We booked our room that was with the window facing hallway.
When we entered, we were happy about the room's cleanliness and its new interior, although they only offered the basic amenities that were toothbrush and a hair comb. They were good enough for us as we had our own other toilet amenities like ear buds. They also offered two types of tea bags. After checking-in,
we left the room and went out. Then the nightmare started after our return.
First of all, after using the toilet, the toilet could not be flushed and was blocked. In addition, the air conditioning in the room was not giving cold air but rather only giving heat. We had to call to the reception. We understood that it was late in the night, around 1am mid night, so we expected no one would be able to fix the toilet and though we only had a few hours ie 5hrs to be in the room before checking out, reception asked us to change the room. We informed about the air conditioning as well and what we got told was we had to turn on the air conditioning for which we did. The answer was not helpful.
They changed our room to another room which was just right next door to the original one. The air conditioning situation was the same. (Photos were attached, pls note the temperature in the room) As we mentioned earlier, we had to leave hotel by 630am and we didn't bother to ask any question again. Obviously, we could not sleep due to the heat in the room.
Secondly, we left the room and went down for the pick up. Hotel offered free drop off/pick up service to/from the airport and shared with others. We appreciated that service. However, if knowing our pick up service was shared, shouldn't the hotel check in advance if the vehicle had enough space to accommodate all suitcases?? As if the hotel wanted to provide this thoughtful and heartfelt service.
No one asked when we booked the drop off service. The vehicle on that morning was only shared by another guest with his one suitcase. We could not accommodate our four suitcases including 2big and 2small suitcases. Though the driver insisted his vehicle could fit. It took time to arrange the space on that vehicle neither we would get comfortable by sitting in such limited space. We did not want the other guest to wait. We decided to call our own transport which was fine as the cost was often at a good price in China.
Lastly, knowing our departure from the hotel would cost us to miss the breakfast provided by the hotel, when we checked in, we purposely declined to receive the breakfast vouchers. However, the hotel was nice enough to provide a take away bag with breakfast for us when we checked out. But the most hilarious thing was that they only provide One breakfast and the fact that we should entitled TWO breakfast. Once again, if the hotel wanted to provide such a thoughtful and heartfelt service, they would have done the job better rather than just giving and not doing them properly neither in a much detailed efforts.
All of these led us to write our first lifetime negative comment. We hate to do it but we had to express how terrible it was on our first time visit and stay at this hotel in Tianjin.
PLS NOTE: Our room reached 30 Degrees Celsius and the so called Air Conditioning was ON.
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