Stay Express Inn & Suites - Mobile, Al

I found my room to be dirtier than I expected (used washcloth in bathroom, stains on furniture, sticky residue on bathroom floor) but I would have ignored that because it's an inexpensive hotel and maybe it was a fluke. However, the receptionist called my work colleague's room at 1am asking her to come to the front desk to prove her identity because she was in the wrong room. This was the most outrageous behavior from a professional hotel I've ever experienced. Instead of leaving her room, my colleague called me, thankfully. I called the front desk from my cell phone (room phone was broken) and explained that neither my colleague nor I were coming down at 1am, that we were on a work trip, and that they shouldn't be calling guests in the middle of the night to sort out a booking error that really had nothing to do with the guests. I honestly thought it was a scam and the hotel was trying to lure us out of our rooms to mug us or something - outside of the US this scam has been attempted on me. Took me an hour to fall back asleep because of how worked up I was. In the morning the reception person (different person) was mildly apologetic but did very little to make the situation right. I will literally never stay at a La Quinta again, I'll make sure my work doesn't ever use it, and I'll tell anyone I know not to stay there either.

Good stay. Clean and modern although getting a bit worn. As this hotel is only about 3-4 years old, it’s definitely showing its use or abuse. That said, rooms are clean and breakfast is the best! Staff is friendly and helpful. This is our 4th stay here and always look forward to coming back