Hotel Cape Cod

The lobby staff couldn’t have been more friendly, helpful or informative. Every transaction was seamless. The room was spotless, and had all the towels we needed. The pool was nice and warm, my grand daughter and I loved that.We had a great time!

This hotel was spectacular. It was clean and well maintained. The outside appearance was beautiful. The young lady at the front desk when we checked in was so friendly and helpful…a pleasure to talk to. Had supper in the restaurant….excellent meal and really good prices. Nicole, our waitress, was amazing. So friendly…felt like we had known her for years. Really enjoyed our stay….will definitely be back.

Having stayed at countless IHG properties throughout the years, my partner and I usually are content and happy with our stays. However, this time around was not that case. More so, our stay at the Holiday Inn Cape Cod Falmouth was one of our worst hotel experiences ever. In fact, it was so awful that we actually left a day early and sacrificed a fully paid night. We faced many issues at this sad and rundown place starting with the extremely noisy room heater. The heater was so loud that we had maintenance came by to fix it and yet the noise was still as loud as a plane engine. We tried to change rooms but were told the hotel was fully booked and that we were stuck with the room. Considering the parking lot was not even a quarter full and that we did not see more than a few guests on the property in the less than 24 hours we were at the hotel, it felt like we were either being lied to or that many of the rooms were blocked off and not rented out. Since we were stuck in the room with the extremely noisy heater, we decided on shutting it off at night so that we could sleep. Freezing in the room (it was 20 degrees outside that night and yes we did freeze) was more appealing than being warm but being kept awake by the loud noise all night long. Unsurprisingly, we did not get a good night sleep, whatsoever. Our next issue was the bathroom. Not only was it very small and cramped, but, the tub a while to drain, and, worse, the shower had black mold. Even though the room itself was musty and in need of a major renovation, the bathroom was so bad that it made us almost forget how smelly and outdated and dirty the room itself was. As said earlier, we were stuck in this hellhole of a room with toxic black mold because the hotel was supposedly booked solid. The last major issue we had was not with the room but with the fitness center. We lower our expectations at many hotels, knowing their fitness centers are not going to be as well equipped as most gyms. However, we do expect that there would be towels, hand sanitizing liquid, and other items that could cut down on health hazards. We must have had too high of expectations as the fitness center did not have any of those items. Even the bathroom in the fitness center was out of order. Looking back on our stay this hotel, IHG should be appalled. It is chock full of issues, especially health hazards. This hotel clearly needs a full on renovation/overhaul. Until it does, I recommend avoiding this place at all costs.

The room cleaning is not too good. The bathroom drain was blocked and the towels didn't smell good. The breakfast start 7am instead 6am and you need to pay. If you need get the first Martha's Vineyard ferry you don't have option to take breakfast there.

The staff was exceptional . The only reason I can’t give a higher rating is because we came from a 14 hour drive and the restaurant was closed for renovations and the pool and hot tub too. Really wanted to eat in a hotel restaurant and not have to drive anywhere else. And was looking forward to the hot tub after being in the car for so long. But as I said the staff was incredible. Especially the woman at the front desk on 2/14 in Falmouth on the evening shift. She was amazing!!!!