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Avis vérifiés
Emplacement9.2
Commodités8.8
Service9.0
Propreté9.3
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Toutes les évaluations(593)
Évaluations positives(586)
Évaluations avec photos/ vidéo(144)
Service de navettes(204)
À proximité de l'aéroport(168)
Déplacements aisés(130)
Idéal pour le shopping(29)
Petit déjeuner délicieux(24)
Idéal pour les voyages d'affaires(21)
Lit confortable(17)
Personnel d'accueil amical(12)
Évaluations négatives(7)
Invité
Chambre lits jumeaux standard
Séjour au juin 2025
En couple
9 évaluation
10/10
Exceptionnel
Publiée le 29 juill. 2025
Hôtel très bien situé et extrêmement proche de l'aéroport. La navette gratuite est très pratique et part du même endroit que celle des équipages. La chambre est un peu petite mais c'est la norme à Tokyo. Des magasins ouverts 24h/24 à proximité et un bon accueil en anglais.
Benoit Coat
Chambre pour 4 personnes
Séjour au avr. 2025
En famille
7 évaluation
8.0/10
Très bien
Publiée le 4 mai 2025
Bon hôtel d’aéroport. Pas loin de Haneda.
Navettes gratuites très fréquentes.
Réponse de l'établissement: Gracias por alojarse con nosotros.Nos alegra saber que ha quedado satisfecho con su estancia.Esperamos poder darle la bienvenida de nuevo.
CharlesCho
Chambre double comfort
Séjour au déc. 2023
En couple
3 évaluation
9.5/10
Extraordinaire
Publiée le 14 janv. 2024
Court arrêt après un long voyage, parfait pour un escale avec service de navette de l’aéroport vers l’hotel (par contre bien vérifier les heures). Plusieurs services sont disponibles sur place. La chambre est petite mais possède tout l’essentiel
Réponse de l'établissement: Thank you for choosing Hotel JAL City Haneda Tokyo Westwing.We hope you enjoyed your stay at our hotel.We thank you again for taking the time to review your stay with us.We will continue to strive for better service and to be the hotel of choice in the future.We hope you will have another opportunity to stay with us again. We look forward to serving you again.Thank you very much for your kind review. Hotel JAL City Haneda Tokyo WestwingFront Desk Staff
Invité
Chambre pour 4 personnes
Séjour au nov. 2022
En famille
3 évaluation
10/10
Exceptionnel
Publiée le 11 déc. 2022
Le bus du terminal 3 nous a emmenés à l'hôtel
directement. La chambre était très propre bien qu'un peu petite. Le lit était ferme ce qui était bien. Il est venu avec un pyjama très confortable.
Texte originalTraduit par google
Réponse de l'établissement: Merci beaucoup d'avoir séjourné à l'hôtel JAL City Haneda Tokyo WESTWING. Nous tenons également à vous remercier d'avoir pris le temps d'écrire un avis sur notre hôtel. Nous sommes ravis d'apprendre que votre séjour chez nous a répondu à vos attentes. Nous continuerons à faire tout notre possible pour améliorer nos services afin d'assurer votre satisfaction, et nous espérons que vous nous rendrez visite à nouveau lorsque vous viendrez à Haneda. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel. Réception de l'hôtel JAL City Haneda Tokyo WESTWING
Invité
Chambre double comfort
Séjour au juin 2025
En famille
27 évaluation
8.0/10
Très bien
Publiée le 13 juill. 2025
The location is good. Very close to JR station. There is shuttle bus to Haneda T1-3. No free bottles of water. Don’t expect too much for the breakfast. Just mini size of bread for taking away.
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Réponse de l'établissement: Thank you for your stay.We are glad to hear that you were satisfied with your stay.In order to reduce the number of plastic bottles, we do not currently provide water in the rooms, but we do hand-deliver it at the front desk.We apologize for the lack of information.We look forward to your return. We look forward to seeing you again.
Eugene Lin KQ
Chambre pour 4 personnes
Séjour au avr. 2025
Affaires
29 évaluation
8.5/10
Très bien
Publiée le 8 mai 2025
Overall ok, friendly and helpful counter staffs. We were asked to go to another building that is ~100m away which is fine. Convenient Shuttle bus to airport.
Only one negative part is the hotel buffet breakfast restaurant male staff who was rigid and unhelpful in arranging for seats for 3 of us; and then I witnessed again when he insisted in making a cabin crew guest sit at a table she didn’t want to. This left a bad impression.
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Réponse de l'établissement: Thank you for staying with us.We appreciate your compliments. In addition, we have received your suggestions for improvement, which we will take seriously and make improvements.Thank you very much for your valuable feedback.
Invité
Chambre double comfort
Séjour au fév. 2025
En couple
29 évaluation
7.5/10
Publiée le 27 mars 2025
Good location , nearby convenient store , sukiya , ramen etc , provided free shuttle to 3 terminal at haneda airport with good service .
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Réponse de l'établissement: Thank you for visiting our hotel.There is a kiosk in the hotel and a 24-hour convenience store near the hotel.
Hogan
Chambre lits jumeaux standard
Séjour au juin 2025
Seul
4 évaluation
10/10
Exceptionnel
Publiée le 27 juill. 2025
Easy stay if leaving or arriving to Haneda. Walking distance to the train station as well. Nice front desk staff - regardless of when you arrive!
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Réponse de l'établissement: Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING. We appreciate you posting reviews to us. We were happy to read your comments. We will continue our effort to provide the best service for our guests. Our warm hospitality awaits your return sometime soon. Front Reception
Purser Bryan
Chambre double comfort
Séjour au déc. 2024
Entre amis
11 évaluation
8.0/10
Très bien
Publiée le 18 janv. 2025
Room is not to big, but the bed and restroom makes me feel comfortable. Let me have a nice sleep.
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Réponse de l'établissement: Thank you for staying at Hotel JAL City Haneda Tokyo West Wing.Thank you for your evaluation. Comfortable is one of the best compliments for us.We are looking forward to welcoming you next time.
Invité
Chambre double comfort
Séjour au juin 2025
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 16 juill. 2025
Arrived in the morning, so I left our luggages there while exploring Tokyo.
We booked this hotel because we could get there by train when there isn't limousine bus services (there isn't limousine bus from Haneda until afternoon).
Bit tricky to check in on the machine (took more time checking in compared to other hotels) but the staffs were very helpful.
The staffs were, overall, very nice and very helpful.
Free drinks was a bonus! (fizzy drinks, ice oolong tea, hot green tea, coffee, etc)
May want to allow more time for the limousine bus in the morning as the bus leaves from another JAL hotel nearby.
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Réponse de l'établissement: Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING. We appreciate you posting reviews to us. We were happy to read your comments. We will continue our effort to provide the best service for our guests. Our warm hospitality awaits your return sometime soon. Front Reception
Utilisateur anonyme
Chambre simple de luxe
Séjour au déc. 2024
Seul
4 évaluation
10/10
Exceptionnel
Publiée le 29 janv. 2025
There are two Hotel JAL’s right next to each other, do note that this is the smaller hotel. I loved how close and convenient it was to the airport and the train line that goes into the city. I arrived early morning so at that time, their shuttle bus did not pick-yet guests yet. I took the train from the airport, crossed the road at the red light, and the hotel was right there. There’s a Lawson and 7/11 close by, they’re both otw to the train station. There’s also a small complimentary lounge on the ground floor that has a coffee machine and some pastries throughout the day. Everything was clean and the hotel was perfect for my transit in Tokyo.
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Réponse de l'établissement: Thank you very much for your visit.We are glad to hear that you were able to take full advantage of our access to the airport and the city.We look forward to welcoming you again.
Invité
Chambre lits jumeaux standard
Séjour au déc. 2024
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 24 janv. 2025
Love the room. It was squeaky clean and space full enough rather than others. Definitely will recommend or book for another trip. The shuttle bus makes perfect.
Overall experience is not too bad. Staff are not too nice when he assists me in using electronic machine to check in. Room is clean and spacious. Very convenient to railway.
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Réponse de l'établissement: Thank you very much for choosingHotel JAL City Haneda Tokyo WESTWING.We would also like to take this opportunity to thank you for taking the time to write this review.We will reflect your feedback in our efforts to provide you with even greater satisfaction. We will make every effort to improve our services.We hope that you will have another opportunity to visit our hotel again. We look forward to welcoming you again.Thank you very much for your kind attention.Hotel JAL City Haneda Tokyo WESTWINGSincerely, Front Desk Staff
Yin Ying
Chambre double standard
Séjour au mai 2025
En famille
3 évaluation
9.0/10
Excellent
Publiée le 23 juill. 2025
We stayed at JAL Narita West Wing as we had an early morning domestic flight out of Narita. The room was compact but and everything we needed, and very well suited for the short stay. We were travelling with both elderly and children and it was hassle free and comfortable. A free shuttle bus to the airport is available but is a short walk down the road, outside the main JAL Narita hotel. Pro tip: get the trolley from outside the main building to wheel your luggage over! You should also join the queue around 15mins early as it builds up quite fast.
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Réponse de l'établissement: Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING. We appreciate your cooperation in posting a review and an evaluation to us. We will continue our effort to provide the best service for our guests. We look forward to welcoming you next time. Thank you so much. Front Reception
Ilovettravel
Chambre double comfort
Séjour au déc. 2024
En couple
13 évaluation
9.5/10
Extraordinaire
Publiée le 8 janv. 2025
Very close to haneda airport, have free shuttle bus to airport start from 4am.
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Réponse de l'établissement: Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING. We appreciate you posting reviews to us.We will continue our effort to provide the best service for our guests. We look forward to welcoming you next time. Thank you so much. Front Reception