Avis : Minn Ueno

Réponse de l'établissement: Cher client, nous vous remercions chaleureusement pour votre séjour et vos commentaires. Nous sommes ravis que la propreté de la chambre et des installations vous ait donné satisfaction. Nous apprécions également vos remarques concernant les équipements. Ces informations nous permettront d'améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau. Minn Ueno

Réponse de l'établissement: Cher client, merci infiniment pour votre commentaire si élogieux ! Nous sommes ravis que vous et votre famille ayez apprécié votre séjour. Des chambres spacieuses, propres et confortables, ainsi qu'une situation idéale à proximité des commerces et des restaurants, sont autant d'atouts que nous mettons tout en œuvre pour offrir à nos hôtes. Malheureusement, nous n'avons pas pris de photos, mais vos commentaires sont très précieux et nous espérons vous accueillir à nouveau très prochainement.

Réponse de l'établissement: Nous vous remercions d'avoir choisi le Minn Ueno. Nous sommes ravis d'apprendre que la propreté de votre chambre et la rapidité de nos réponses à vos courriels vous ont donné entière satisfaction. Bien que la taille un peu réduite de la chambre ait pu vous occasionner quelques désagréments, nous sommes très heureux de constater que vous avez pu utiliser le service d'enregistrement autonome sans problème et séjourner confortablement malgré l'emplacement légèrement excentré de l'hôtel. Nous espérons vous revoir bientôt à Ueno et que vous choisirez à nouveau notre établissement. Toute l'équipe du Minn Ueno se réjouit de votre prochain séjour.

Réponse de l'établissement: Dear Guest,Thank you for your wonderful review. We’re delighted to hear that you enjoyed your stay and appreciated our clean facilities, convenient location, and the peaceful atmosphere despite being so close to the lively Ueno area. It’s great to know that our location provided both easy access and a relaxing environment for your visit.We truly appreciate your kind words and look forward to welcoming you back on your next trip to Tokyo.Minn 上野

Réponse de l'établissement: お客様へこの度は当ホテルをご利用いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。立地やバスルームについてご満足いただけたとのこと、大変嬉しく存じます。一方で、ご朝食につきましては、ご期待に沿えず申し訳ございませんでした。内容やボリューム、またベジタリアンのお客様への選択肢についていただいたご意見は真摯に受け止め、今後のサービス改善の参考とさせていただきます。貴重なご感想をありがとうございました。またお迎えできる機会がございましたら、よりご満足いただけるご滞在をご提供できるよう努めてまいります。Minn 上野

Réponse de l'établissement: Dear Guest,Thank you for sharing your detailed feedback with us. We are very pleased to hear that you enjoyed our convenient location and found Ueno to be a great base for first-time visitors to Japan, especially with the easy access from Narita Airport.At the same time, we sincerely apologize for the disappointment regarding the cleaning service policy. We understand how important housekeeping can be for guest comfort, and we regret that this aspect did not meet your expectations. Your comments are very valuable to us and will be shared with our team as we continue to improve our guest experience and communication regarding stay policies.We truly appreciate your stay and hope to have the opportunity to welcome you again in the future.Minn 上野

Réponse de l'établissement: Dear Guest,Thank you for your wonderful review. We’re delighted to hear that you appreciated our friendly staff and found the location convenient, with easy access to nearby stores, supermarkets, and transport options including JR lines, the subway, and Ueno Station for the Shinkansen.We’re also glad that you found the self check-in and check-out process smooth and convenient. Your feedback means a lot to us, and we hope to welcome you back again for another enjoyable and hassle-free stay.Minn上野

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback with us.We’re so pleased to hear that you found our hotel to be a good and affordable option for families, and that our convenient location added to the ease of your stay. It’s great to know that the spacious layout worked well for you and your family.We also appreciate your honest comments regarding the condition of the space. While we’re glad you still found value in your stay, we understand that some areas may feel a little worn. Please be assured that we are continuously working on maintenance and improvements to enhance our guests’ comfort.Thank you again for recommending us as a budget-friendly family spot. We hope to welcome you and your family back for another pleasant stay in the future.Minn上野

Réponse de l'établissement: お客様へこの度はご宿泊いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。お部屋の広さにご満足いただけたとのこと、大変嬉しく拝読いたしました。一方で、洗濯スペースの狭さや外部利用による混雑により、ご不便と長い待ち時間が生じてしまいましたこと、心よりお詫び申し上げます。いただいたご指摘は真摯に受け止め、より快適にご利用いただけるよう改善策を検討してまいります。今後とも皆様に快適なご滞在を提供できるよう努めてまいりますので、またのご来館を心よりお待ち申し上げております。Minn 上野

Réponse de l'établissement: Dear Guest,Thank you for sharing your kind feedback. We’re glad to hear that you appreciated the larger room size, thoughtful design, and practical layout, especially for stays with more than two guests. It’s wonderful to know that the in-room appliances and cutlery added to your comfort and convenience.We truly appreciate your comments and hope to welcome you back again for another enjoyable stay.Minn上野

Réponse de l'établissement: Dear GuestThank you very much for taking the time to share your review.We are delighted to hear that you found the room spacious and comfortable for your family, and that you appreciated the cleanliness as well as the smooth check-in and check-out process. It is especially nice to know that everyone was able to enjoy their own bed.We also appreciate your feedback regarding breakfast. Your comments are valuable to us, and we will share them with our team as we continuously work to improve our services.We hope to have the pleasure of welcoming you and your family again in the future.Minn 上野

Réponse de l'établissement: Dear GuestThank you very much for sharing your feedback.We appreciate your honest comments regarding the breakfast pricing. While our breakfast is designed to offer a wide variety of high-quality items and a relaxed dining experience, we understand that value can be perceived differently by each guest, especially with many dining options available nearby.We are pleased to hear that you enjoyed the rest of your stay, and your feedback has been shared with our team for future consideration. We hope to have the opportunity to welcome you again.MInn上野

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear that you found the room nice, spacious, and well-located for exploring Ueno.We sincerely apologize for the inconvenience you experienced with the Wi-Fi and the breakfast ordering process. Your comments are very valuable and will help us improve the clarity of information provided to our guests and enhance our services.We appreciate your insights and hope to have the opportunity to provide a better experience in the future.Minn上野

Réponse de l'établissement: Thank you very much for staying at Minn Ueno.We are delighted to hear that you were satisfied with the cleanliness, facilities, and the service provided by our staff.It is truly an honor for all of us to have been able to assist in making your trip a wonderful one.We sincerely look forward to welcoming you again in the future.