Tokyu Stay Ikebukuro

Près de la sortie C6 de la gare d'Ikebukuro. Il y a beaucoup de centres commerciaux : Tobu, Lumine, Big Cam… et de nombreux réétaurants ici L'hôtel est très propre, petite chambre mais installations pratiques Le personnel est sympathique, gentil et serviable Le seul const est le petit-déjeuner.

Une option pour un petit hôtel cosy à Ikebukuro. Il est connu pour son emplacement idéal, ses chambres confortables et son service personnalisé. Il offre un séjour confortable et accueillant aux voyageurs explorant le quartier animé d'Ikebukuro.

L'emplacement des hôtels est pratique. à moins de 10 minutes à pied de la gare JR. il y a un lave-linge dans la chambre avec micro-ondes. le personnel est très gentil et serviable. il y a de nombreux restaurants autour de l'hôtel. Dans l'ensemble, nous sommes heureux de séjourner dans cet hôtel.

J'ai utilisé cet hôtel pour la première fois, mais j'ai été surpris de trouver une machine à laver à tambour dans la chambre ! La chambre était équipée d'une presse à pantalons et d'un micro-ondes partagés par d'autres hôtels, etc., et la baignoire était assez grande, donc j'étais très satisfait.Je voudrais l'utiliser à nouveau quand je vais à Ikebukuro.

Staff very friendly and polite, the room is clean, however too small for couple to stayed.

Subject: Complaint Regarding Misleading Room Size and Poor Service – Tokyu Stay Ikebukoro Dear Trip.com, I am writing to express my disappointment with a recent hotel stay in Tokyo that I booked through your platform. I reserved a 17 sqm Queen Bed Room for 2 people for 5 nights, but the experience did not meet expectations based on the listing. Upon arrival, it was immediately clear that the room assigned to us was significantly smaller than the advertised 17 sqm. It was not possible to fully open even two medium-sized suitcases at once. We had to rearrange the space by placing one suitcase on the floor and the other by the entrance, and we had to request the hotel staff to remove the chairs because there was no space to use them. The room was located next to the elevator, and even the hotel staff agreed that it appeared smaller than it should be. The next day, we were offered to view another room of the same type, which had a better layout—enough space to open two suitcases and use the table and chairs comfortably. We agreed to move to this room, located on the 11th floor, while our original room was on the 13th floor. However, we also learned that another room on the 13th floor (same type but slightly larger than 17 sqm) was available—for an additional 2,000 yen per night. We declined to pay extra since we had already paid for a 17 sqm room and felt we had not received fair value for the first two nights. I mentioned this to the hotel staff, but they did not offer any form of compensation, upgrade, or apology for the inconvenience. In addition, I was disappointed with the cleaning policy, which was not clearly stated on Trip.com. The hotel did not clean the room during our 5-night stay. They only changed towels and emptied trash bins. I was told that room cleaning is only provided for guests staying 7 nights or more, which is unreasonable and not communicated clearly at the time of booking. I believe that this situation was misleading and did not reflect the quality or value promised in the listing. I hope Trip.com will look into this matter seriously and work with the hotel to improve transparency and customer service. I would also appreciate any form of follow-up or compensation for the inconvenience caused. Thank you for your attention. Sincerely, Sunee Rojanaolarnrat